AI Solutions Manager – AI SaaS Customer Success (Remote)

Arize AI; New York (NY); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Unlimited paid time off

Generous parental leave plan

401(k) plan

Medical, dental, and vision benefits

Job summary

Arize AI is seeking a Customer Success Manager to build relationships with AI/ML users and drive product adoption. This remote-first position requires candidates to be based in the New York City metro area. You will collaborate with customers, conduct discovery sessions, and help translate customer needs into tailored solutions.

The ideal candidate has over 3 years of experience in SaaS and possesses strong organizational and communication skills. Compensation includes a salary range from $140,000 to $175,000, along with equity and comprehensive benefits.

Qualifications

• 3+ years of experience as a Customer Success Manager in SaaS.
• Self-starter mindset with the ability to thrive in limited process environments.
• Exceptional organizational skills to manage multiple customer relationships effectively.

Responsibilities

• Build and deepen relationships with AI/ML users to drive adoption.
• Conduct discovery with customers to understand their goals.
• Collaborate with technical teams to address complex customer needs.

Skills

Customer Success Management

Communication

Organizational Skills

Technical Product Demos

Collaboration

AI/ML Knowledge

Job description

Arize AI is seeking a Customer Success Manager to build relationships with AI/ML users and drive product adoption. This remote-first position requires candidates to be based in the New York City metro area. You will collaborate with customers, conduct discovery sessions, and help translate customer needs into tailored solutions.

The ideal candidate has over 3 years of experience in SaaS and possesses strong organizational and communication skills. Compensation includes a salary range from $140,000 to $175,000, along with equity and comprehensive benefits.