Strategic Customer Success Manager - AI & Growth

Salesforce, Inc.; Indiana; In loco; USD 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

Salesforce, Inc. is seeking a Customer Success Manager for the Marketing Cloud to ensure high-value customers achieve ROI on Signature.

As an extension of the customer's workforce, you will guide strategic initiatives, coordinate deliverables, and partner with IT and business leaders to deliver measurable outcomes.

This role emphasizes AI literacy and proactive risk management to sustain growth and renewals.

Competenze

• Experience in customer-facing SaaS or digital marketing roles.
• Ability to manage executive-level relationships and communicate value.
• Proficiency with AI-enabled customer success practices and tools.

Mansioni

• Own delivery of Signature deliverables, overall experience, and renewals.
• Coordinate all Deliverables during the Signature lifecycle.
• Act as trusted advisor aligning business value with technical goals.
• Develop relationships with IT and business leadership.
• Manage major incidents to protect peak revenue.
• Drive adoption using tools like Journey Builder.

Conoscenze

Customer success

Stakeholder management

Strategic advisory

Industry knowledge

Strumenti

Journey Builder

AI tools

Descrizione del lavoro

Salesforce, Inc. is seeking a Customer Success Manager for the Marketing Cloud to ensure high-value customers achieve ROI on Signature.

As an extension of the customer's workforce, you will guide strategic initiatives, coordinate deliverables, and partner with IT and business leaders to deliver measurable outcomes.

This role emphasizes AI literacy and proactive risk management to sustain growth and renewals.