Strategic Customer Success Manager - AI & Marketing Cloud

Salesforce, Inc.; Chicago (IL); Hybride; USD 123 000 - 186 000; Plein temps

Avantages offerts par ce poste

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Résumé du poste

Salesforce, Inc. seeks a Customer Success Manager to ensure high-value customers on the Signature Success Plan achieve strong ROI with our Marketing Cloud.

You will act as a trusted advisor, align priorities, and coordinate cross-functional teams across Sales, Engineering, and Product Management. In the Agentic Era, you will analyze ROAS, omnichannel strategies, and privacy shifts while cultivating executive relationships.

Qualifications

• 4+ years of experience in Customer Success, SaaS platforms, and Marketing operations.
• Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences.
• Excellent communication skills to articulate technical issues to diverse audiences and translate concepts into business terms.
• Office-flexible with in-office presence a minimum of three days per week.

Responsabilités

• Serve as the single point of customer accountability for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
• Prioritize urgent work activities, organize tasks, and create basic plans to focus time, taking responsibility for assigned tasks.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
• Develop and maintain strong relationships at key stakeholder levels, including executive-level relationships within customer IT and business leadership.
• Act as a trusted advisor by understanding the customer's business model and applying proven solutions to their problems.
• Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
• Act as the primary interface for major incidents to protect peak revenue and ensure timely communications.

Connaissances

Customer Success

SaaS platforms

Marketing operations

Consulting

Stakeholder management

Description du poste

Salesforce, Inc. seeks a Customer Success Manager to ensure high-value customers on the Signature Success Plan achieve strong ROI with our Marketing Cloud.

You will act as a trusted advisor, align priorities, and coordinate cross-functional teams across Sales, Engineering, and Product Management. In the Agentic Era, you will analyze ROAS, omnichannel strategies, and privacy shifts while cultivating executive relationships.