Strategic Customer Success Manager: AI-Driven Growth

Incognito Software Systems Inc; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Tibersoft is seeking a Client Success Manager in the United States to own strategic client relationships from onboarding to renewal. You will drive adoption of Tibersoft solutions, identify expansion opportunities, and partner with Sales and Product to maximize customer outcomes and growth.

The role requires 5+ years in SaaS or related fields, strong analytical and communication skills, and a proactive, independent work style.

Qualifications

• Bachelor's degree and 5+ years in SaaS, client success, consulting, analytics, or related field.
• Strong analytical, critical-thinking, and project-management skills.
• Ability to manage strategic relationships and translate business needs into solutions.
• Curiosity, initiative, sound judgment, and independence.
• Excellent communication across technical and executive audiences.
• Willingness to adopt AI, automation, and new ways of working.
• CPG Foodservice or related manufacturing experience preferred.

Responsibilities

• Own strategic client accounts and drive retention and long-term renewal success.
• Lead executive business reviews focused on ROI and value realization.
• Develop deep knowledge of client objectives to uncover needs and drive adoption.
• Identify expansion opportunities and collaborate with Sales and Product teams.
• Manage contracts, SOWs, and projects from initiation to completion.
• Deliver high-touch client experience and coordinate training with Support.

Skills

Client success

SaaS

Stakeholder management

Executive communications

Analytical thinking

Problem-solving

Education

Bachelor's degree

Tools

CRM (Salesforce)

BI/Analytics

Job description

Tibersoft is seeking a Client Success Manager in the United States to own strategic client relationships from onboarding to renewal. You will drive adoption of Tibersoft solutions, identify expansion opportunities, and partner with Sales and Product to maximize customer outcomes and growth.

The role requires 5+ years in SaaS or related fields, strong analytical and communication skills, and a proactive, independent work style.