AI-Savvy Customer Success Manager (SMB, Hybrid NYC)

Cognitrio; New York (NY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Cognitrio is seeking a Customer Success Manager for the SMB segment based in New York City. This full-stack role combines technical deployment with strategic account management to own the customer journey from contract signing through renewal and expansion.

You will drive adoption, work with the BTops team on deployments, and act as a Success Engineer to optimize workflows while ensuring high user adoption and measurable business value.

Qualifications

• 4+ years in Customer Success, Account Management, or Implementation in SaaS/AI.
• Must translate technical feedback for product/engineering teams.
• Ability to manage renewals and identify upsell opportunities.

Responsibilities

• Lead Onboarding and Implementation from Closed-Won to production.
• Collaborate with BTops to implement tweaks for deployments.
• Serve as a Success Engineer to guide technical workflows.
• Own post-sales revenue, renewals, and up-sell opportunities.
• Translate customer feedback into actionable product insights.
• Design and drive operational change to maximize AI ROI.

Skills

Customer Success

Account Management

SaaS Experience

Technical Communication

Renewals & Upsell

Job description

Cognitrio is seeking a Customer Success Manager for the SMB segment based in New York City. This full-stack role combines technical deployment with strategic account management to own the customer journey from contract signing through renewal and expansion.

You will drive adoption, work with the BTops team on deployments, and act as a Success Engineer to optimize workflows while ensuring high user adoption and measurable business value.