Strategic Customer Success Manager - AI & Cloud

Salesforce; Phoenix (AZ); Hybrid; USD 150,000 - 227,000; Full time

Job summary

Salesforce is seeking a seasoned Customer Success role focused on State, Local Government, and Education (SLED) accounts. This office-flexible position emphasizes delivering value through the Signature program, aligning business outcomes with technical capabilities, and maintaining strong relationships with executive stakeholders.

You will drive adoption of Sales and Service Cloud, monitor success metrics, and collaborate with Sales, Engineering, and Product teams to ensure platform stability

Qualifications

• 3-4 years of experience in Customer Success, SaaS, or related fields.
• Strong consulting skills and ability to influence C-level discussions.
• Excellent written and verbal communication across diverse audiences.

Responsibilities

• Serve as the primary point of accountability for delivery of Signature deliverables and renewals.
• Coordinate all customer deliverables across the Signature lifecycle.
• Drive adoption of Sales and Service Cloud features with teams and stakeholders.
• Track usage metrics and develop executive-level relationships.
• Provide guidance on outcomes, value delivery, and problem solving.

Skills

Consulting skills

Communication skills

AI literacy

Mentorship

Stakeholder management

Tools

Salesforce Service Cloud

Omni-Channel

Service Cloud Voice

Digital Engagement

Job description

Salesforce is seeking a seasoned Customer Success role focused on State, Local Government, and Education (SLED) accounts. This office-flexible position emphasizes delivering value through the Signature program, aligning business outcomes with technical capabilities, and maintaining strong relationships with executive stakeholders.

You will drive adoption of Sales and Service Cloud, monitor success metrics, and collaborate with Sales, Engineering, and Product teams to ensure platform stability