Remote Strategic AI Success Leader

Prolific; United States; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

External Handbook

Website

Youtube

Job summary

Prolific is seeking a Strategic Customer Success Manager to partner with frontier AI model creators, ensuring adoption and value realization across onboarding to renewal. You will lead end-to-end success lifecycle and collaborate with Services, Support, Sales, Solutions Engineering, Product, and Marketing to drive outcomes.

Ideal candidates have 6+ years in strategic or enterprise customer success, experience forecasting consumption, and the ability to engage C‑Suite leaders and technical teams.

Qualifications

• 6+ years in a customer-facing strategic or enterprise customer success role
• Experience developing strategic success plans and cross-functional collaboration
• Operational rigor and experience forecasting consumption
• Proven ability to navigate large organizations and foster executive relationships
• Strong business acumen with senior customer stakeholders and technical teams
• Fundamental understanding of AI/ML/LLMs and related concepts
• Desire to contribute in a fast-growing, innovative environment

Responsibilities

• Partner with frontier AI model creators to ensure success of research initiatives and data programs
• Serve as a trusted advisor translating research and business objectives into actionable strategies
• Lead business reviews and executive engagements with clients and build advocacy stories
• Drive continuous improvement of playbooks, processes, and resources for usage-based models
• Spend time face-to-face with customers and peers in the SF office to collaborate and grow

Skills

Enterprise CS

Strategic planning

Forecasting

Executive sponsorship

Cross-functional leadership

AI literacy

Stakeholder management

Job description

Prolific is seeking a Strategic Customer Success Manager to partner with frontier AI model creators, ensuring adoption and value realization across onboarding to renewal. You will lead end-to-end success lifecycle and collaborate with Services, Support, Sales, Solutions Engineering, Product, and Marketing to drive outcomes.

Ideal candidates have 6+ years in strategic or enterprise customer success, experience forecasting consumption, and the ability to engage C‑Suite leaders and technical teams.