Strategic Customer Success Leader (Remote)

Spekit ?; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Equity

Full benefits

Generous PTO

Remote-friendly

Job summary

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You’re the trusted advisor, revenue driver, and internal advocate who ensures customers realize value and champions expansion opportunities.

This role is fully remote within the United States or hybrid from our Denver, CO office; authorized to work in the US is required. You’ll collaborate with Product, Engineering, and Sales to maximize impact.

Qualifications

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company.
• A track record of owning net revenue retention — renewal rates, expansion ARR, and churn prevention.
• Proven ability to build relationships at the VP and C-suite level with Revenue, Enablement, or RevOps leaders.
• Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range.
• Comfort operating in a fast-moving startup with ambiguity and a proactive mindset.
• Strong analytical instincts — using data to tell a story and drive action.
• Exceptional communication and facilitation skills.
• Familiarity with sales enablement, revenue intelligence, or digital adoption space is a plus.
• Experience with CS tooling like Salesforce, Vitally, Gainsight.

Responsibilities

• Own the post-implementation relationship for a portfolio of accounts — from adoption through renewal, expansion, and advocacy.
• Drive adoption of Spekit across your customers' revenue teams, embedding deal rooms, AI Sidekick, and just-in-time enablement.
• Build deep, multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders.
• Lead strategic business reviews linking Spekit's impact to customers' revenue goals.
• Act as the voice of the customer inside Spekit, partnering with Product, Engineering, Marketing, and Sales.
• Identify and develop customer advocates for case studies, speaking opportunities, and peer references.
• Proactively monitor account health using data — surface churn risk and mitigate early.
• Manage escalations with urgency and transparency; document issues and drive resolution.
• Collaborate with Sales to identify and close expansion opportunities.
• Maintain deep product expertise and help customers apply new capabilities.

Skills

Customer Success

Net Revenue Retention

Executive relationships

Portfolio management

Data-driven decisions

Strong communication

CS tooling (Salesforce)

AI tools familiarity

US work authorization

Tools

Salesforce

Vitally

Gainsight

Job description

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You’re the trusted advisor, revenue driver, and internal advocate who ensures customers realize value and champions expansion opportunities.

This role is fully remote within the United States or hybrid from our Denver, CO office; authorized to work in the US is required. You’ll collaborate with Product, Engineering, and Sales to maximize impact.