Remote Sales Engineer & Customer Success Pro

Speech Processing Solutions; Atlanta, Northern (GA, KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(K) plan

Job summary

Speech Processing Solutions is seeking a Sales Engineer/Technical Customer Success Manager to serve as a trusted advisor for large customers and partners, combining technical expertise with a passion for customer outcomes. The role is fully remote in the United States, preferably on the East Coast, and involves supporting account teams, onboarding pilots, and driving adoption.

You will explain product capabilities, orchestrate technical discovery, and translate customer needs into actionable

Qualifications

• 3+ years of experience in customer success, technical account management, sales engineering, solutions consulting, technical support, or a related SaaS/customer-facing technical role.
• Strong technical aptitude with the ability to understand software platforms, integrations, workflows, configuration, and troubleshooting.
• Excellent communication and presentation skills — able to explain technical topics clearly to both technical and non-technical audiences.
• Personable, customer-focused, and comfortable building trust with stakeholders at all levels of an organization.
• Experience supporting pilots, onboarding customers, conducting product training, and working across Sales, Support, Product, and Marketing teams.

Responsibilities

• Support Account Executives and Key Account Managers on technical discovery calls, demos, pilot discussions, proof-of-concept activities, RFP/RFQ responses, and technical product questions
• Clearly explain product capabilities, implementation requirements, workflow fit, integrations, and technical considerations to customers, partners, and internal stakeholders
• Help sales teams position solutions effectively by translating customer needs into practical technical recommendations
• Support webinars, partner enablement sessions, and customer-facing presentations where technical expertise is required
• Lead or support onboarding for pilot, new, and post-sale customers and partners to ensure successful implementation and adoption
• Deliver training sessions that are practical, clear, and tailored to each audience's workflow, skill level, and business objectives
• Develop and maintain onboarding plans, best practices, training materials, and success plans that help customers reach value quickly
• Monitor adoption, usage, and customer feedback to identify risks and improve outcomes
• Support the NA Support Manager by reviewing incoming tickets, troubleshooting customer and partner issues, and providing technical guidance
• Identify recurring issues and escalation trends and share insights across Support, Product, Sales, and Customer Success leadership
• Manage a portfolio of larger existing customers with a focus on retention, adoption, satisfaction, and long-term value
• Conduct regular business reviews and proactive check-ins to understand needs, address risks, and reinforce value
• Identify upsell and cross-sell opportunities and coordinate with the appropriate AE or KAM to lead the commercial process

Skills

Customer success

Technical account management

Sales engineering

SaaS knowledge

Communication skills

Job description

Speech Processing Solutions is seeking a Sales Engineer/Technical Customer Success Manager to serve as a trusted advisor for large customers and partners, combining technical expertise with a passion for customer outcomes. The role is fully remote in the United States, preferably on the East Coast, and involves supporting account teams, onboarding pilots, and driving adoption.

You will explain product capabilities, orchestrate technical discovery, and translate customer needs into actionable