Remote Customer Success Manager — Revenue Enablement

spekit; Denver (CO); Hybrid; USD 90,000 - 160,000; Full time

Benefits offered by this job

Competitive salary + equity

Full benefits (medical, dental, vision

Generous PTO

Remote-friendly environment

Job summary

Spekit is seeking a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You’ll be the thought partner, revenue driver, and sponsor for customer value, expanding healthy relationships into growth opportunities.

You’ll build executive relationships, run strategic reviews, and partner with Product, Engineering, Marketing, and Sales to translate feedback into roadmap and GTM actions. Remote-friendly in the US, with a Denver hybrid option.

Qualifications

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company.
• A track record of owning net revenue retention — renewal and expansion without churn.
• Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range.
• Strong ability to build relationships with VP and C-suite stakeholders.
• Comfort operating in a fast-moving startup environment with ambiguity.
• Excellent data-driven storytelling and communication skills.
• Familiarity with AI tools like Claude, ChatGPT, etcc is a plus.

Responsibilities

• Own the post-implementation relationship for a portfolio of accounts from adoption through renewal and expansion.
• Drive adoption across revenue teams and embed AI Sidekick into daily workflows.
• Build deep relationships with champions and economic buyers, including VP and C-level stakeholders.
• Lead strategic business reviews tying Spekit’s impact to customers’ revenue goals.
• Act as the voice of the customer, feeding product and GTM improvements.
• Identify and develop customer advocates for case studies and references.
• Monitor account health using data, surfacing churn risk early.
• Collaborate with Sales to identify and close expansion opportunities.
• Maintain deep product expertise and apply new capabilities to use cases.

Skills

Relationship building

Executive communication

Analytical thinking

Tools

Salesforce

Vitally

Gainsight

Job description

Spekit is seeking a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You’ll be the thought partner, revenue driver, and sponsor for customer value, expanding healthy relationships into growth opportunities.

You’ll build executive relationships, run strategic reviews, and partner with Product, Engineering, Marketing, and Sales to translate feedback into roadmap and GTM actions. Remote-friendly in the US, with a Denver hybrid option.