AI-Powered Revenue Success Manager

Spekit Inc.; Denver, Northern (CO, KY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Equity

Full benefits (medical, dental, vision

Generous PTO

Denver in-office community

Job summary

Spekit is hiring a Customer Success Manager to own a portfolio of mid‑market and enterprise accounts in a fast‑growing AI‑enabled environment. You’ll drive adoption, renewals, and expansion while partnering closely with Product, Sales, and Enablement teams.

We value data‑driven decisions, executive relationship building, and clarity in communication. If you excel in a startup setting and want to influence CS strategy, this role is for you.

Qualifications

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company.
• Proven ability to build relationships at the VP and C-suite level.
• Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range.
• Strong analytical instincts and data-driven story‑telling.
• Exceptional communication and facilitation skills.
• Familiarity with CS tooling and AI-powered enablement tools.

Responsibilities

• Own the post-implementation relationship for a portfolio of accounts from adoption through renewal and expansion.
• Drive adoption of Spekit across customers' revenue teams and embed AI-enabled workflows.
• Build multi-threaded relationships with champions and economic buyers, including VP/C-suite.
• Lead strategic business reviews connecting Spekit's impact to revenue goals.
• Act as the voice of the customer inside Spekit and help shape product and go‑to‑market strategies.
• Identify and develop customer advocates for case studies and references.
• Monitor account health with data and surface churn risk early with mitigation plans.
• Collaborate with Sales to identify and close expansion opportunities.
• Maintain deep product expertise and continuously learn as the platform evolves.

Skills

Customer Success

Account Management

SaaS

Executive relationships

Analytics

Communication

CS tooling

AI tools

Tools

Salesforce

Vitally

Gainsight

Claude

ChatGPT

Job description

Spekit is hiring a Customer Success Manager to own a portfolio of mid‑market and enterprise accounts in a fast‑growing AI‑enabled environment. You’ll drive adoption, renewals, and expansion while partnering closely with Product, Sales, and Enablement teams.

We value data‑driven decisions, executive relationship building, and clarity in communication. If you excel in a startup setting and want to influence CS strategy, this role is for you.