Customer Success Manager

Spekit Inc.; Denver, Northern (CO, KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Equity

Full benefits (medical, dental, vision

Generous PTO

Denver in-office community

Job summary

Spekit is hiring a Customer Success Manager to own a portfolio of mid‑market and enterprise accounts in a fast‑growing AI‑enabled environment. You’ll drive adoption, renewals, and expansion while partnering closely with Product, Sales, and Enablement teams.

We value data‑driven decisions, executive relationship building, and clarity in communication. If you excel in a startup setting and want to influence CS strategy, this role is for you.

Qualifications

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company.
• Proven ability to build relationships at the VP and C-suite level.
• Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range.
• Strong analytical instincts and data-driven story‑telling.
• Exceptional communication and facilitation skills.
• Familiarity with CS tooling and AI-powered enablement tools.

Responsibilities

• Own the post-implementation relationship for a portfolio of accounts from adoption through renewal and expansion.
• Drive adoption of Spekit across customers' revenue teams and embed AI-enabled workflows.
• Build multi-threaded relationships with champions and economic buyers, including VP/C-suite.
• Lead strategic business reviews connecting Spekit's impact to revenue goals.
• Act as the voice of the customer inside Spekit and help shape product and go‑to‑market strategies.
• Identify and develop customer advocates for case studies and references.
• Monitor account health with data and surface churn risk early with mitigation plans.
• Collaborate with Sales to identify and close expansion opportunities.
• Maintain deep product expertise and continuously learn as the platform evolves.

Skills

Customer Success

Account Management

SaaS

Executive relationships

Analytics

Communication

CS tooling

AI tools

Tools

Salesforce

Vitally

Gainsight

Claude

ChatGPT

Job description

Building the next generation of AI-powered revenue teams

At Spekit, we're reimagining how revenue teams become great by building AI-driven, context-aware experiences and agents that live directly in their workflow.

Headquartered in Denver and remote around the world, our team is passionate about revolutionizing our industry with innovation, curiosity, and a relentless focus on our customer's outcomes.

Together, we're on a mission to help reps become the best they can and for their organizations to achieve growth goals they never thought possible.

Join us to bring the power of AI to the revenue teams at leading high growth innovators.

The one you’ve been waiting for? This is it! Get ready to LOVE what you do!

ELLE BRAYTON

Boomeranged back and loving it! A+ team, exciting product, and a leadership team that cares & listens.

Spekit Company Values

The beliefs that drive how we work

Our five core values guide the everyday decisions, behaviors, and principles that power our people, our product, and our purpose.

Yoke

Yoke– We move as one

We move as one because that’s how we move faster and achieve more. Our speed, strength, and ability to innovate lie in how we align, collaborate, support, and courageously challenge and give feedback to one another, running towards our shared mission.

Own it – We think like owners

We think like owners with a customer-first mindset. We’re proud of our work, we follow through on commitments, and we do what’s right, even when it’s hard.

Keep It Simple Yet Spektacular – We cut through complexity

We cut through complexity and relentlessly craft intuitive, fast, and delightful experiences—in our product and in how we work— to move fast, earn our own obsession, and create true, lasting customer love.

Enjoy the Journey – We laugh along the way

We laugh along the way. We’re kind to each other, we pause to embrace the moment, and celebrate the small wins, even when things get tough, because we recognize that what brings meaning to what we do is who we get to do it with.

Drive – We push to get better everyday

We push to get better every day because we love what we do. Growth, curiosity, learning and innovation fuel us. We embrace feedback and the challenges in front of us, moving with purpose, intention and speed.

Awards and Recognition

We believe in a work environment that goes beyond a set of perks by creating a culture of motivation, inclusion, work-life balance and the opportunity for everyone to be their best selves.

Medical insurance

Comprehensive medical coverage for you and your family.

Keep your pearly whites shiny with full dental coverage.

Vision insurance

See clearly with comprehensive vision coverage.

Team bonding

Team happy hours, dinners, picnics, events and more.

Flexible PTO

We offer generous time off (allocated based on region) that encourages our team to take time off, relax and recharge when they need it.

Programs to foster a sense of community and support your well‑being, including dedicated health & wellness days throughout the year.

Equity

We provide equity because every employee influences our success.

Take your birthday off

Celebrate your special day stress‑free and indulge in a well‑deserved break.

L&D stipend

Ignite your growth through skill-building and continuous learning.

Job Openings

Customer Success Manager

Location

United States

Employment Type

Full time

Remote

Department

Customer Success

Location:

This role is fully remote within the United States or hybrid from our Denver, CO office. Candidates must be authorized to work in the U.S. without current or future need for sponsorship. We are not able to sponsor visas for this position. You must be located in and able to work from one of the following states: AZ, CA, CO, FL, GA, IL, LA, MA, MI, NC, NJ, NV, NY, OR, TX, UT, VA, WA, WI.

About Spekit

“Given everything I know about this deal, what should I say, share, or do right now?”

But delivering that experience requires more than a chatbot. It requires an authoritative system of truth that governs how a company goes to market. A content platform that keeps information dynamic and accurate as the business evolves, connecting enablement to real revenue outcomes. An intelligence layer humans rely on, and the one other AI systems consume. It requires, Spekit.

Recognized as a Visionary in Gartner’s 2025 Magic Quadrant™ for Revenue Enablement Platforms, we’re reimagining how people work and learn in an AI‑first world. Come build with us!

Backed by: $60M+ from Craft Ventures, Felicis, Foundry Group, and Renegade Partners

Trusted by: A 2025 Gartner Visionary powering teams at Southwest Airlines, Justworks, Equifax, and FlorenceHQ.

The Role

As a Customer Success Manager at Spekit, you own the outcomes for a portfolio of mid‑market and enterprise accounts. You're the person your customers call when they need a thought partner, a strategic advisor, and internal advocate. You're not a support function — you're a revenue driver.

You will be responsible for ensuring every customer in your book is actively realizing the value of Spekit, building champions at every level, and turning healthy accounts into expansion and advocacy opportunities. This is a high-impact, high-visibility role on a lean team where your work is directly felt by the business and by the customers you serve.

We're looking for someone who brings the same relentless focus on outcomes to their customers that Spekit brings to its users: the right answer, at the right time, every time.

What You’ll Do

Own the post-implementation relationship for a portfolio of accounts — from adoption through renewal, expansion, and advocacy

Drive adoption of Spekit across your customers' revenue teams, helping them embed deal rooms, AI Sidekick, and just-in-time enablement into their daily workflows

Build deep, multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders in Revenue, Enablement, and Sales Operations

Lead strategic business reviews that connect Spekit's impact to your customers' revenue goals, not just product usage metrics

Act as the voice of the customer inside Spekit — partnering closely with Product, Engineering, Marketing, and Sales to ensure customer feedback shapes what we build and how we go to market

Identify and develop customer advocates for case studies, speaking opportunities, and peer references

Proactively monitor account health using data — surfacing churn risk early and building mitigation plans before things escalated

Manage escalations with urgency, ownership, and transparency: documenting issues, driving cross-functional resolution, and keeping customers informed throughout

Collaborate with Sales to identify and close expansion opportunities in your portfolio

Maintain deep product expertise, continuously learning as Spekit's platform evolves, and helping customers understand how to apply new capabilities to their specific use cases

What We’re Looking For

4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company

A track record of owning net revenue retention — you can speak to renewal rates, expansion ARR, and churn you've prevented

Proven ability to build relationships at the VP and C-suite level, particularly with Revenue, Enablement, or RevOps leaders

Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range

Comfort operating in a fast-moving startup where the playbook is still being built — you're energized by ambiguity, not paralyzed by it

Strong analytical instincts — you use data to tell a story, identify risk, and make a case for action

Exceptional communication and facilitation skills: you run tight meetings, write clearly, and present with confidence

Familiarity with the sales enablement, revenue intelligence, or digital adoption space is a plus

Experience with Salesforce, Vitally, Gainsight, or similar CS tooling

Experience with AI tools like Claude, ChatGPT, etcc

Must be legally authorized to work in the US

Why Spekit

You'll join a team where CS is treated as a revenue function, not a cost center

Your customers will include some of the most innovative revenue teams in the industry — and they'll actually love the product you're supporting

You'll work directly with the founding team and have real influence over how CS is built and scaled

Competitive salary, equity, full benefits (medical, dental, vision), generous PTO, and a culture that means it

Headquartered in Denver with a thriving in-office community — and fully remote-friendly for the right person

Spekit is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment where everyone can do their best work.