Remote Strategic CS Manager for Enterprise Accounts

Spekit; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equity

Full benefits

Generous PTO

Remote-friendly

Denver office option

Job summary

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid‑market and enterprise accounts. You’re the revenue driver, not a pure support function, focused on adoption, champions, and expansion.

You’ll build deep executive relationships, run strategic business reviews, and partner with Product, Engineering, Marketing, and Sales to translate customer value into roadmap impact. Remote‑friendly in the US with hybrid options.

Qualifications

• 4–8 years in CS, AM, or strategic role at a B2B SaaS
• Proven track record of net revenue retention (renewals & expansions)
• Experience engaging with VP/C-suite Revenue, Enablement, or RevOps
• Experience managing mid‑market/enterprise ARR $30K–$200K+

Responsibilities

• Own post-implementation relationships across accounts — adoption through renewal, expansion, and advocacy
• Drive adoption of Spekit across revenue teams
• Build multi-threaded relationships with champions and economic buyers
• Lead business reviews linking Spekit impact to revenue goals
• Represent the voice of the customer to Product, Engineering, Marketing, and Sales
• Identify advocates for case studies and references
• Monitor account health; surface churn risk and mitigation plans
• Collaborate with Sales to identify and close expansion opportunities
• Maintain deep product expertise and communicate new capabilities to customers

Skills

Net Revenue Retention

Executive relationships

Data-driven decisions

Strong communication

Analytical mindset

CS tooling

AI tools

Salesforce

Tools

Salesforce

Vitally

Gainsight

Job description

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid‑market and enterprise accounts. You’re the revenue driver, not a pure support function, focused on adoption, champions, and expansion.

You’ll build deep executive relationships, run strategic business reviews, and partner with Product, Engineering, Marketing, and Sales to translate customer value into roadmap impact. Remote‑friendly in the US with hybrid options.