Strategic Customer Success Leader

Bluebeam; Dallas (TX); On-site; USD 77,000 - 96,000; Full time

Benefits offered by this job

401K

PTO

Education reimbursement

LinkedIn Learning

BetterUp Care

Job summary

Bluebeam seeks a Customer Success Manager to guide Mid-Market customers in achieving business outcomes through expert use of Bluebeam’s products and services. You’ll help drive adoption, value, and advocacy across accounts.

In this role you will partner with Sales, Product, and Support to identify opportunities, deliver clear communications, and build strong relationships with customer contacts up to 150 in virtual or in‑person settings.

Qualifications

• 5+ years in customer facing roles (Customer Success preferred) or 5+ years in a professional AEC role.
• BA/BS degree or equivalent
• Bluebeam product knowledge—subject‑matter‑expert within 6 months
• Outstanding discovery and listening skills
• Ability to connect and build meaningful relationships
• Confident to act and drive results
• Excellent written and verbal communication

Responsibilities

• Establish value as trusted advisor through success criteria and product application.
• Deliver extraordinary experiences through clear, timely communication and support.
• Identify and create customer advocates and champions.
• Uncover new opportunities for services, users, and cross‑sale potential.
• Partner with Sales to ensure long-term customer relationships.
• Coordinate with Technical Support to escalate issues appropriately.
• Collaborate with Product and Marketing to relay customer insights on workflows and processes.
• Connect customer contacts to internal teams for input and validation.

Skills

Customer facing

Communication

Relationship building

Public speaking

Microsoft Office

Education

BA/BS degree

Tools

Bluebeam product knowledge

Microsoft Office

Job description

Bluebeam seeks a Customer Success Manager to guide Mid-Market customers in achieving business outcomes through expert use of Bluebeam’s products and services. You’ll help drive adoption, value, and advocacy across accounts.

In this role you will partner with Sales, Product, and Support to identify opportunities, deliver clear communications, and build strong relationships with customer contacts up to 150 in virtual or in‑person settings.