Growth-Oriented Customer Success Manager, BIM & AEC SaaS

Bluebeam, Inc.; Delaware; On-site; USD 90,000 - 120,000; Full time

Job summary

Bluebeam, Inc. is seeking a Customer Success Manager to manage an international portfolio of customers in the architecture, engineering, and construction space. You will guide post-sales lifecycle, drive adoption of 3D BIM software, and lead renewals, expansions, and cross-sell opportunities.

Responsibilities include onboarding, demos, regular business reviews, engagement optimization, and proactive risk mitigation, collaborating with Sales, Support, and Product teams to ensure customer success.

Qualifications

• 3+ years' experience in a customer facing role (CS, Sales, AM, or Support).
• B2B SaaS experience is a plus.
• AEC/O knowledge or CAD/BIM familiarity is advantageous.
• Product knowledge of ALLPLAN, SDS2, SCIA or FRILO is a plus.
• Excellent communication and presentation skills.

Responsibilities

• Manage full customer lifecycle from onboarding to renewal.
• Conduct regular check-ins, product demos, and business reviews.
• Drive engagement, usage, and satisfaction for BIM solutions.
• Identify churn risks and retention actions.
• Identify upsell/cross-sell opportunities with Sales.
• Coordinate with Support/Product to resolve issues.
• Maintain forecasts and report on account status and development.
• Collect customer feedback for internal stakeholders.

Skills

Client-facing

Communication

Forecasting

English

Tools

CRM software

Job description

Bluebeam, Inc. is seeking a Customer Success Manager to manage an international portfolio of customers in the architecture, engineering, and construction space. You will guide post-sales lifecycle, drive adoption of 3D BIM software, and lead renewals, expansions, and cross-sell opportunities.

Responsibilities include onboarding, demos, regular business reviews, engagement optimization, and proactive risk mitigation, collaborating with Sales, Support, and Product teams to ensure customer success.