Remote Customer Success Manager, Mid-Market

Bluebeam, Inc.; United States; Remote; USD 77,000 - 96,000; Full time

Benefits offered by this job

401K

Paid time off

Health benefits

LinkedIn Learning access

Education reimbursement

Well-being support

Job summary

Bluebeam, Inc. is seeking a Customer Success Manager to guide Mid-Market customers in achieving business outcomes through effective application of Bluebeam products and services.

You will establish value as a trusted advisor, deliver exceptional experiences, identify advocates, and uncover expansion opportunities while partnering with Sales, Support, Product Management, and Marketing. You will build lasting relationships, communicate clearly, and drive positive outcomes across in-person and

Qualifications

• 5+ years in customer-facing roles (Customer Success preferred) or 5+ years in professional AEC role.
• BA/BS degree or relevant training or education.
• Bluebeam product knowledge – ability to be a subject-matter-expert within first 6 months.
• Outstanding discovery and listening skills.
• Ability to connect and build meaningful relationships.
• Confidence to act and drive positive outcomes.
• Exceptional computer skills, including Microsoft Office Suite.
• Excellent communication skills, written and verbal.
• Experience speaking/presenting to groups up to 150 in-person or via video conferencing.
• Comfortable learning new technology.

Responsibilities

• Establish value as trusted advisor through identification of success criteria, practical action steps and product application expertise.
• Deliver extraordinary experiences through clear and timely communication and support.
• Identify and create customer advocates and champions.
• Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization.
• Partner with Sales reps to ensure long term, mutually beneficial customer relationships.
• Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately.
• Partner with Bluebeam's Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.
• Connect key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc.

Skills

Relationship building

Communication

Public speaking

Product knowledge

Customer success

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Bluebeam, Inc. is seeking a Customer Success Manager to guide Mid-Market customers in achieving business outcomes through effective application of Bluebeam products and services.

You will establish value as a trusted advisor, deliver exceptional experiences, identify advocates, and uncover expansion opportunities while partnering with Sales, Support, Product Management, and Marketing. You will build lasting relationships, communicate clearly, and drive positive outcomes across in-person and