Customer Success Manager, Mid-Market

Nemetschek; Northern (KY); Hybrid; USD 77,000 - 96,000; Full time

Benefits offered by this job

Fully vested 401K

Education reimbursement

LinkedIn Learning

BetterUpCare

Paid time off

Job summary

Bluebeam is seeking a Customer Success Manager to guide mid-market customers in maximizing value from Bluebeam’s products and services. You will drive adoption, secure outcomes, and elevate customer advocacy across projects and teams.

The role emphasizes proactive communication, relationship building, and collaboration with Sales, Support, Product, and Marketing to align on customer outcomes and opportunities for expanded engagement.

Qualifications

• 5+ years in customer-facing roles OR 5+ years in professional AEC role.
• BA/BS degree or relevant training.
• Bluebeam knowledge and ability to become a subject-matter-expert within 6 months.

Responsibilities

• Establish value as trusted advisor through success criteria and product application expertise.
• Deliver extraordinary experiences through clear and timely communication and support.
• Identify and create customer advocates and champions.
• Uncover new opportunities in the account for services, additional users, and influence inside/outside the organization.
• Partner with Sales reps to ensure long term mutually beneficial relationships.
• Actively communicate with Technical Support to escalate customer issues when needed.
• Collaborate with Product Management/Marketing to relay customer insights on workflows and processes.
• Connect key customer contacts to internal teams for input and feedback.

Skills

Customer success

Account management

Communication

Relationship building

Presentation

AEC industry experience

Education

BA/BS degree

Job description

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At Bluebeam,we empower people toadvancethe way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe and improve the lives of design and construction professionals everywhere.

The Customer Success Manager guides Bluebeam’s Mid-Market customers to achieve their desired business outcomes through the appropriate application of Bluebeam’s products and services. Executed successfully, customers in this segment will realize greater value through deeper adoption and engagement by its users.

About the Role:

• Establish value as trusted advisor through identification of success criteria, practical action steps and product application expertise.
• Deliver extraordinary experiences through clear and timely communication and support.
• Identify and create customer advocates and champions.
• Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization.
• Partner with Sales reps to ensure long term, mutually beneficial customer relationships.
• Activelycommunicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately.
• Partner with Bluebeam’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.
• Connect key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc.

About You:

• 5+ years in customer facing roles (Customer Success (preferred), Sales, Customer Service, Technical Support) OR 5+ years in professional AEC role
• BA/BS degree or relevant training or education
• Bluebeam product knowledge – ability to be a subject-matter-expert within first 6 months.
• Outstanding discovery and listening skills.
• Ability to connect and build meaningful relationships.
• Confidence to act and drive positive outcomes.
• Excellent communication skills, written and verbal.
• Experience and comfort speaking/presenting in front of groups of people up to 150 in-person and through video conferencing technology.
• Comfortable learning new technology.
• AEC Industry experience
• Experience in training and/or professional demonstrations

What we offer:

• People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek
• Competitive compensation and benefits package
• Fully vested 401K right from the day you start
• Free & unlimited access toBetterUpCare, a well-being platform
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
• Opportunity for continuous professional development
• Free & unlimited access to LinkedIn Learning
• Up to $5K annual education reimbursement (after 1 year tenure)

Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.

About Bluebeam:

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner forthe majority oftop AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany, and the UK.

Come design and build your future with us!

Bluebeam is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales positions are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best-in-class benefits, with 100% employee-covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities.

Base Pay Range: $77,100 - $96,400 + eligible commission