Customer Success Team Lead — Strategy, Coaching & Growth

BlueCat; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus

Medical insurance

Dental insurance

Vision insurance

401(k)

Parental leave

Remote-first culture

Learning budget

Wellness days

Job summary

BlueCat is seeking a Senior Customer Success leader to guide a team of 4-7 pooled CSMs, driving retention and expansion across a large portfolio. You will design scalable plays, enforce consistent documentation and coverage, and leverage metrics to prioritize accounts while nurturing a culture of accountability and collaboration.

The role emphasizes a remote-first environment with a learning and development budget and wellness days to support ongoing growth and wellbeing.

Responsibilities

• Lead, coach, and develop a team of 4-7 pooled CSMs with shared ownership of a large customer portfolio.
• Build a culture of accountability, collaboration, and continuous improvement.
• Design repeatable plays and enforce documentation, response, and coverage standards for scalability.
• Use data and metrics to prioritize accounts and drive retention, adoption, and expansion.
• Remote-first culture with learning and development budget and wellness days.

Job description

BlueCat is seeking a Senior Customer Success leader to guide a team of 4-7 pooled CSMs, driving retention and expansion across a large portfolio. You will design scalable plays, enforce consistent documentation and coverage, and leverage metrics to prioritize accounts while nurturing a culture of accountability and collaboration.

The role emphasizes a remote-first environment with a learning and development budget and wellness days to support ongoing growth and wellbeing.