Strategic Customer Success Lead, Scaled Solutions

SNAP, Inc.; Palo Alto (CA); In loco; USD 209.000 - 313.000; Tempo pieno

Vantaggi offerti da questo lavoro

RSU equity

Descrizione del lavoro

Snap Inc. in the United States, California, seeks a senior contributor for its Scaled Solutions team to own strategic programs across Sales, Product, Marketing, Engineering, Support, and Data Science, with a focus on retention and growth for advertisers.

You will design scalable customer success programs, lead cross-functional initiatives, and govern escalations, using data to improve service quality and outcomes.

Competenze

• Bachelor’s degree in business, marketing, communications, or a related field, or equivalent experience.
• 10+ years of experience in consulting, digital media, customer success, program management, or a related field.
• Demonstrated ability to lead cross-functional teams without formal authority.
• Deep understanding of advertising performance metrics and the media ecosystem.
• Proven track record in problem-solving, analytical thinking, and developing data-driven strategies.
• Ability to influence teams in building solutions for small and mid-sized advertisers or other high-growth business segments.

Mansioni

• Design, implement, and scale customer success programs for small and mid-sized advertisers.
• Lead strategic cross-functional initiatives across Sales, Product, Marketing, Data Analytics, Technical Ad Support, Ad Policy, Accounts Receivable, and Vendor Management.
• Drive operational excellence and workflow innovation to increase efficiency and service quality.
• Own escalation strategy and governance for critical advertiser issues and regional blockers.
• Use customer and market insights to shape strategy and continuously improve advertiser experiences.
• Partner with senior stakeholders to align internal priorities with advertiser needs and develop enablement materials.
• Provide strategic leadership and coaching to Scaled Solutions Specialists.

Conoscenze

Complexity management

Customer focus

Analytical mindset

Communication

Data-driven decisions

Cross-functional collaboration

Influence without authority

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

Snap Inc. in the United States, California, seeks a senior contributor for its Scaled Solutions team to own strategic programs across Sales, Product, Marketing, Engineering, Support, and Data Science, with a focus on retention and growth for advertisers.

You will design scalable customer success programs, lead cross-functional initiatives, and govern escalations, using data to improve service quality and outcomes.