Senior Ad Success & Programs Lead

Snapchat, Inc.; New York (NY); On-site; USD 209,000 - 313,000; Full time

Job summary

Snap Inc. in New York seeks a Senior Contributor for its Scaled Solutions team to design, implement, and scale customer success programs for small and mid-sized advertisers.

You will lead cross-functional initiatives across Sales, Marketing, Product, Engineering, Support, and Data Science to drive advertiser retention and sustainable revenue growth. The role emphasizes governance, data insights, and strategic leadership.

Qualifications

• Experience driving strategic programs across multiple functions.
• Ability to influence without direct authority.
• Strong understanding of media management and ad performance metrics.

Responsibilities

• Design, implement, and scale customer success programs for advertisers.
• Lead cross-functional initiatives across Sales, Product, Marketing, Data Analytics, and more.
• Drive operational excellence and scalable process improvements.
• Own escalation strategy and governance for critical advertiser issues.
• Analyze feedback and market trends to shape strategy and prioritise initiatives.
• Partner with senior stakeholders to align priorities and enablement materials.

Skills

Complexity management

Customer focus

Analytical mindset

Communication skills

Data-driven decision making

Program design & governance

Education

Bachelor’s degree or equivalent experience

Job description

Snap Inc. in New York seeks a Senior Contributor for its Scaled Solutions team to design, implement, and scale customer success programs for small and mid-sized advertisers.

You will lead cross-functional initiatives across Sales, Marketing, Product, Engineering, Support, and Data Science to drive advertiser retention and sustainable revenue growth. The role emphasizes governance, data insights, and strategic leadership.