Senior Customer Success Architect – Scale & Growth

SNAP, Inc.; New York (NY); On-site; USD 218,000 - 266,000; Full time

Benefits offered by this job

Paid parental leave

Medical coverage

Mental health support

Equity (RSUs)

Job summary

Snap Inc. is seeking a senior contributor to manage complex, cross-functional advertiser programs aimed at retention and revenue growth.

You will lead strategic initiatives across Sales, Product, Marketing, and Data Analytics, shaping the future of customer success for small and mid-sized advertisers. You will own escalation processes, drive scalable workflow improvements, and coach Scaled Solutions Specialists to deliver high-quality experiences.

Qualifications

• Bachelor's degree in business, marketing, communications, or related field.
• 10+ years of experience in consulting, digital media, customer success, program management, or related field.

Responsibilities

• Design and scale customer success programs for advertisers.
• Lead cross-functional initiatives across Sales, Product, Marketing, Data Analytics, Technical Ad Support, Ad Policy, Accounts Receivable, and Vendor Management.
• Drive operational excellence and workflow innovation by identifying friction and implementing scalable improvements.
• Own escalation strategy and governance for critical advertiser issues and regional blockers.
• Use insights to shape strategy, analyze trends and program performance to identify opportunities.
• Partner with senior stakeholders to align priorities with advertiser needs and business goals.

Skills

Cross-functional collaboration

Strategic program ownership

Analytical mindset

Data-driven decision making

Education

Bachelor's degree in business/marketing

Job description

Snap Inc. is seeking a senior contributor to manage complex, cross-functional advertiser programs aimed at retention and revenue growth.

You will lead strategic initiatives across Sales, Product, Marketing, and Data Analytics, shaping the future of customer success for small and mid-sized advertisers. You will own escalation processes, drive scalable workflow improvements, and coach Scaled Solutions Specialists to deliver high-quality experiences.