Global Account Success Partner Remote

First Advantage Global operating Centre; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

First Advantage is seeking a Customer Success Partner to drive business development across local, regional, and global accounts. You will build strong client relationships, renew and upsell, and ensure delivery excellence while coordinating with APAC, EMEA, US, and LATAM stakeholders.

You will guide account strategy, forecast revenues, and lead reviews with C-level executives, balancing growth with contract adherence and service metrics.

Qualifications

• 2+ years in account management or client success roles.
• Minimum of 5 years working experience.
• Bachelor’s degree in Business or equivalent.
• Experience managing accounts for multinational corporations (MNCs).
• Experience engaging with C-level executives across countries and cultures.
• Understanding of MNC structures, communication protocols, and escalation matrices.

Responsibilities

• Build and execute an account strategy to drive satisfaction and growth for each account.
• Maintain accurate revenue forecasts for your accounts.
• Document all customer interactions in Salesforce and internal apps.
• Develop second-tier clients into key accounts.
• Monitor competitors' product and service strategies.
• Serve as primary contact for strategic matters on global/regional accounts.
• Coordinate with internal stakeholders across regions (APAC focus).
• Navigate complex client structures with escalation paths and resolution frameworks.
• Lead account reviews ensuring service delivery meets contracts and metrics.
• Collaborate with Operations, Compliance, Product, Finance, and Sales for unified solutions delivery.
• Identify opportunities for expansion and optimization; present to senior and C-level leaders globally.

Skills

Consultative account management

Negotiation

Executive communication

Stakeholder presentation

Time management

Leadership

Self-motivation

Problem solving

Presentation skills

Result orientation

Hands-on

Ownership

Account growth

Education

Bachelor’s degree in Business

Job description

First Advantage is seeking a Customer Success Partner to drive business development across local, regional, and global accounts. You will build strong client relationships, renew and upsell, and ensure delivery excellence while coordinating with APAC, EMEA, US, and LATAM stakeholders.

You will guide account strategy, forecast revenues, and lead reviews with C-level executives, balancing growth with contract adherence and service metrics.