Associate Customer Success Partner: Drive Adoption & Growth

Lm Wind Power / Ge; Atlanta (GA); On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee Impact Groups

FA Cares volunteer opportunities

Mentorship Advantage Program

SOAR, manager development program

Job summary

First Advantage Australia is seeking an Associate Customer Success Partner to nurture client relationships, monitor satisfaction, and drive adoption of our background screening solutions for mid-size accounts. You will manage cross-functional collaboration and deliver value through proactive engagement.

You will collaborate with internal teams, conduct quarterly business reviews, and maintain Salesforce records while supporting contract renewals and opportunity expansion.

Qualifications

• Bachelor's degree or equivalent experience.
• Proven ability to proactively identify and solve problems.
• Strong communication and teamwork skills.

Responsibilities

• Build and maintain relationships with assigned clients.
• Monitor activity, satisfaction, and identify issues or opportunities.
• Prepare and deliver client reviews and presentations.
• Maintain Salesforce CRM records and contractual docs.
• Support pricing discussions and contract renewals.

Skills

Problem solving

Communication

Teamwork

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

First Advantage Australia is seeking an Associate Customer Success Partner to nurture client relationships, monitor satisfaction, and drive adoption of our background screening solutions for mid-size accounts. You will manage cross-functional collaboration and deliver value through proactive engagement.

You will collaborate with internal teams, conduct quarterly business reviews, and maintain Salesforce records while supporting contract renewals and opportunity expansion.