Strategic Customer Success Lead — Financial Services

Seismic; San Diego (CA); Hybrid; USD 107,000 - 147,000; Full time

Job summary

Seismic is seeking a Senior Customer Success Manager II to drive product adoption in the financial services sector. The role requires building strong relationships with C-level executives, conducting business reviews, and managing client success metrics. Candidates should possess a Bachelor's degree, extensive customer-facing experience, and exceptional communication skills. The position offers an annual salary ranging from $107,000 to $147,000, plus incentives. Located in San Diego, this role is integral to ensuring client satisfaction and retention.

Qualifications

• 5+ years of customer-facing experience in the financial services industry.
• Ability to translate business requirements into business solutions.
• Proven track record of driving customer transformation programs.

Responsibilities

• Drive the successful adoption of multiple use cases across the organization.
• Form strategic relationships with key stakeholders.
• Conduct regular business review meetings with key accounts.
• Act as the voice of the customer for product enhancements.
• Track client sentiment and key milestones in Salesforce and Gainsight.

Skills

Customer-facing experience

Relationship building

Excellent communication skills

Presentation skills

Problem-solving skills

Advanced proficiency with Microsoft Office Suite

Education

Bachelor's Degree or equivalent related experience

Tools

Salesforce

Gainsight

Job description

Seismic is seeking a Senior Customer Success Manager II to drive product adoption in the financial services sector. The role requires building strong relationships with C-level executives, conducting business reviews, and managing client success metrics. Candidates should possess a Bachelor's degree, extensive customer-facing experience, and exceptional communication skills. The position offers an annual salary ranging from $107,000 to $147,000, plus incentives. Located in San Diego, this role is integral to ensuring client satisfaction and retention.