Senior Customer Success Manager - Financial Services

Seismic; San Diego (CA); Hybrid; USD 81,000 - 122,000; Full time

Job summary

Seismic is seeking a Financial Services Senior Customer Success Manager who will ensure long-term success and satisfaction for our customers. You will work closely with executives to understand needs, identify growth opportunities, and drive value attainment through strategic adoption and renewal management.

In this role you will maintain senior stakeholder relationships, coordinate with Professional Services, Sales and Marketing, and guide customers through product updates, adoption challenges,

Qualifications

• Experience building trusted advisor relationships with senior executives.
• Proven ability to drive renewal strategies and value attainment.
• Strong communication and cross-functional collaboration.
• Understanding of SaaS and customer success principles.
• Excellent presentation skills to engage with executives.

Responsibilities

• Manage relationships with assigned financial services accounts.
• Ensure renewals and accurate renewal forecasts.
• Develop renewal strategies, health checks, and negotiate terms.
• Grow senior stakeholder relationships.
• Create adoption plans and drive platform utilization.
• Collaborate to define account strategy.
• Conduct regular business reviews with key accounts.
• Partner with Professional Services, Sales and Marketing to grow Seismic's presence.
• Identify new opportunities and work with sales to cross-sell.
• Provide guidance on product usage and best practices.
• Prepare clients for releases and ensure product readiness.
• Manage multiple projects and provide training as needed.
• Assist with other services and support activities.

Skills

Trusted advisor relationships

Executive engagement

SaaS industry knowledge

Customer success

Renewals management

Cross-selling

Project management

Communication skills

Tools

Microsoft Office

Job description

Seismic is seeking a Financial Services Senior Customer Success Manager who will ensure long-term success and satisfaction for our customers. You will work closely with executives to understand needs, identify growth opportunities, and drive value attainment through strategic adoption and renewal management.

In this role you will maintain senior stakeholder relationships, coordinate with Professional Services, Sales and Marketing, and guide customers through product updates, adoption challenges,