Senior Customer Success Manager I

Seismic; San Diego (CA); Hybrid; USD 81,000 - 122,000; Full time

Job summary

Seismic is seeking a Financial Services Senior Customer Success Manager who will ensure long-term success and satisfaction for our customers. You will work closely with executives to understand needs, identify growth opportunities, and drive value attainment through strategic adoption and renewal management.

In this role you will maintain senior stakeholder relationships, coordinate with Professional Services, Sales and Marketing, and guide customers through product updates, adoption challenges,

Qualifications

• Experience building trusted advisor relationships with senior executives.
• Proven ability to drive renewal strategies and value attainment.
• Strong communication and cross-functional collaboration.
• Understanding of SaaS and customer success principles.
• Excellent presentation skills to engage with executives.

Responsibilities

• Manage relationships with assigned financial services accounts.
• Ensure renewals and accurate renewal forecasts.
• Develop renewal strategies, health checks, and negotiate terms.
• Grow senior stakeholder relationships.
• Create adoption plans and drive platform utilization.
• Collaborate to define account strategy.
• Conduct regular business reviews with key accounts.
• Partner with Professional Services, Sales and Marketing to grow Seismic's presence.
• Identify new opportunities and work with sales to cross-sell.
• Provide guidance on product usage and best practices.
• Prepare clients for releases and ensure product readiness.
• Manage multiple projects and provide training as needed.
• Assist with other services and support activities.

Skills

Trusted advisor relationships

Executive engagement

SaaS industry knowledge

Customer success

Renewals management

Cross-selling

Project management

Communication skills

Tools

Microsoft Office

Job description

Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on ourCareers page (Opens in a new tab) .Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more atseismic.com.Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismichere (Opens in a new tab) .

Overview:

As our Financial Services Senior Customer Success Manager,you will play a pivotal role in ensuring the long-term success and satisfaction of our customers. Your primary responsibility will be to work closely with customers to understand their unique needs,identifyopportunities for growth, and drive value attainment. You will act as a trusted advisor, building andmaintainingstrong relationships with customers, and developing strategies to create multi-threaded partnerships between Seismic and our customers, inclusive of executive connections.

Who you are:

• You excel at engaging and developing trusted advisor relationships with Senior Executives in Marketing, Sales, Operations,ITand any othercross organizational teams tied to the clients Sales Enablement Strategy
• Fast paced environments and shifting priorities excite you
• Advancedproficiencywith the Microsoft Office Suite
• Strong understanding of the SaaS industry and customer success principles.
• Excellent communication and interpersonal skills.
• Ability to build andmaintainstrong relationships with customers.
• Problem-solving and analytical skills.
• Strong project management and organizational skills.
• Passion for customer success and driving value.
• Ability to confidently present to and engage with customer executives

What you’ll be doing:

• Manage the overall relationship with assigned accounts within Seismic's Financial Services client base
• Ensure renewal of assigned accounts
• Maintainaccuraterenewal forecasts. Develop renewal strategies, conduct health checks, and negotiate terms. Explore upselling opportunities and manage risks.
• Ensure senior stakeholder relationships are grown and maintained
• Create and execute strategic adoption plansand focus on value attainment. Provide training and support to ensure full platformutilization. Monitor usage and address adoption challenges.
• Collaborate with client to define and drive account strategy
• Conduct regular business review meetings with key accounts
• Partner with Professional Services,Salesand Marketing leadership to grow Seismic’s presence and brand in the Financial Services sector
• Translate customer needs and issues into a set of business requirements
• Uncover new opportunities and work closely with sales to cross-sell and upsell
• Providestrategic guidance, best practices, andexpertiserelated to application use and solutions for client's business use cases
• Prepare clients for upcoming releases and ensure product readiness
• Manage multiple fast paced projects
• Provide ad-hoc troubleshooting, ongoing training for existing customers, as needed
• Assistwith other services and support activities, asrequired

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here (Opens in a new tab) .

Headquartered in San Diego and with employees across the globe, Seismic is the global leader in salesenablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are committed to fair and equitable compensation practices.

Seismic’s annual base salary range for this position will vary based on applicant’s location, experience, job level, skills, and abilities as well as internal equity and alignment market data.

The range listed below is the minimum to the maximum of our target hiring range.

Seismic’s salary range for this position is: $80,900 USD - $122,000 USD

This position is also eligible to participate in Seismic’s incentive plans in addition to base salary.

The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.

We are committed to fair and equitable compensation practices.

Seismic’s annual base salary range for this position will vary based on applicant’s location, experience, job level, skills, and abilities as well as internal equity and alignment market data.

The range listed below is the minimum to the maximum of our target hiring range.

Seismic’s salary range for this position is: $80,900 USD - $122,000 USD

This position is also eligible to participate in Seismic’s incentive plans in addition to base salary.

The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.