Strategic Account Advisor - Customer Success (Remote)

Tenna; Utah; Remote; USD 85,000 - 130,000; Full time

Benefits offered by this job

Remote work option

Travel up to 40%

Job summary

Tenna is seeking an experienced Customer Account Manager to act as a trusted partner to our customers and advise how the Tenna platform delivers greater value. You will work with dedicated accounts to uncover unmet needs and proactively identify ways the Tenna platform can better serve them.

This remote role is based in NV or UT, with travel up to 40% to customer locations. You will drive adoption, upsells, and retention while collaborating with cross-functional teams to maximize customer

Qualifications

• Bachelor’s degree strongly preferred or equivalent.
• 7+ years of experience delivering customer value through strategic planning and consultative selling.
• 7+ years in customer success or software customer service.
• Experience in construction technology is a plus.
• Familiarity with CRM tools like Salesforce and Help Scout.

Responsibilities

• Manage a book of business to minimize churn and drive growth.
• Act as trusted advisor to assigned accounts and ensure customer needs are met by the Tenna platform.
• Consult with customers to uncover unmet needs and opportunities for value.
• Drive product adoption and guide customers along the maturity curve.
• Provide strategic customer support across all assigned accounts.
• Collaborate with Sales, Product, and Support to resolve issues and share feedback.
• Lead onboarding for enterprise accounts and deliver customer training.
• Identify upsell opportunities and support retention strategies.

Skills

Project management

Customer success

Strategic planning

Consultative selling

Software support

MS Project

Salesforce

Help Scout

Communication

Remote work

Education

Bachelor’s degree

Equivalent experience

Tools

Salesforce

Help Scout

MS Project

Job description

Tenna is seeking an experienced Customer Account Manager to act as a trusted partner to our customers and advise how the Tenna platform delivers greater value. You will work with dedicated accounts to uncover unmet needs and proactively identify ways the Tenna platform can better serve them.

This remote role is based in NV or UT, with travel up to 40% to customer locations. You will drive adoption, upsells, and retention while collaborating with cross-functional teams to maximize customer