Strategic Customer Account Manager — Remote (UT/NV)

Tenna; Reno (NV); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work in NV/UT

Travel to customer locations up to 40%

Competitive compensation

Growth opportunities

401k match

Paid Time Off

Volunteer Time Off

Employee referral bonuses

Job summary

Tenna is seeking an experienced Customer Account Manager to act as a trusted partner for our customers, advising on how the Tenna platform creates additional value. You will work closely with designated accounts to uncover unmet needs and proactively identify ways Tenna can better serve their business.

This full-time, remote role requires relocation to NV or UT or current residence there. Travel to customer locations is up to 40%.

Qualifications

• Bachelor’s degree strongly preferred or equivalent.
• 7+ years in strategic planning and consultative selling for customers.
• 7+ years in customer success, software service experience preferred.
• Construction technology knowledge is a plus.
• Proficiency with project management software (MS Project or similar).
• Excellent verbal and written communication with engineers.
• Familiarity with Salesforce and Help Scout preferred.
• Self-motivated, adaptable with strong service orientation.
• Excellent organizational skills and process-driven.

Responsibilities

• Manage a book of business to minimize churn and drive healthy growth.
• Act as trusted advisor to accounts and ensure business needs are met by Tenna.
• Consult with customers to uncover unmet needs and maximize Tenna value.
• Drive product adoption and guide customers along the maturity curve.
• Provide strategic customer support to all assigned accounts.
• Collaborate with Engineering & Support on tickets, bugs and improvements.
• Deliver onboarding and customer training for enterprise accounts.
• Share feedback with Sales, Marketing, Product teams.

Skills

Strategic planning

Consultative selling

Customer success

Project management

Communication (verbal & written)

Challenger mindset

Construction tech knowledge

Problem-solving

Education

Bachelor’s degree

Tools

MS Project

Gantt charts

Salesforce

Help Scout

Job description

Tenna is seeking an experienced Customer Account Manager to act as a trusted partner for our customers, advising on how the Tenna platform creates additional value. You will work closely with designated accounts to uncover unmet needs and proactively identify ways Tenna can better serve their business.

This full-time, remote role requires relocation to NV or UT or current residence there. Travel to customer locations is up to 40%.