Strategic Customer Success Executive - Remote (Florida)

pofft Technology Inc.; Florida; Remote; USD 95,000 - 160,000; Full time

Job summary

Unite Us is seeking a Customer Success Executive for a remote Florida-based role. You’ll own retention and growth for a portfolio of complex, high-value accounts, coordinating across executive stakeholders and driving expansion through renewals.

This role operates with high autonomy to deliver value-based strategies and ensure customers realize measurable outcomes. You’ll design solutions for complex use cases, translate needs into product feedback, and guide cross-functional teams (Product,

Qualifications

• 5-7 years of professional work experience.
• 5+ years of customer success, account management, or related work experience preferred.
• Experience managing a book of business and complex, high-value accounts.
• Experience creating and sustaining large, complex strategic partnerships.
• Demonstrated success with renewals and retention opportunities.

Responsibilities

• Own value-based account strategy and execution, proactively aligning stakeholders on forward plans and optimization opportunities that drive significant account impact and/or expansion.
• Own relationships across the customer’s organization, including most executive stakeholders; independently initiate and deepen executive connections.
• Lead retention strategy for complex accounts, aligning executive stakeholders and driving mitigation of at-risk accounts.
• Own renewals and drive expansion aligned to customer outcomes; position Unite Us as a strategic partner to unlock growth.
• Design solutions for complex use cases, translating customer needs into actionable product feedback; influence stakeholders to commit to workflows and policies that drive sustained adoption.
• Own value realization strategy aligned to customer strategic and financial priorities.

Skills

Customer success

Account management

Executive relationships

Renewals

Job description

Unite Us is seeking a Customer Success Executive for a remote Florida-based role. You’ll own retention and growth for a portfolio of complex, high-value accounts, coordinating across executive stakeholders and driving expansion through renewals.

This role operates with high autonomy to deliver value-based strategies and ensure customers realize measurable outcomes. You’ll design solutions for complex use cases, translate needs into product feedback, and guide cross-functional teams (Product,