Strategic Customer Success Executive — Remote (VT)

Jobicy; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Mental health benefits

Paid time off

Parental leave

401(k) matching

Job summary

Unite Us is seeking a Customer Success Executive to own retention and growth for a Vermont-based portfolio. You will lead value-based account strategy, engage executive stakeholders, and drive expansion through renewals, positioning Unite Us as a strategic partner.

You’ll design solutions for complex use cases, translate customer needs into product feedback, and drive cross-functional collaboration across Product, Operations, Marketing, and Support to deliver measurable impact.

Qualifications

• 5–7 years of professional work experience preferred.
• 5+ years in customer success, account management, or related work.
• Experience managing a book of business and complex, high-value accounts.

Responsibilities

• Own value-based account strategy and execution for key accounts.
• Deepen executive relationships across the customer organization.
• Own renewals and drive expansion aligned to customer outcomes.

Skills

Executive relationships

Account management

Customer success

Renewals

Cross-functional collaboration

Job description

Unite Us is seeking a Customer Success Executive to own retention and growth for a Vermont-based portfolio. You will lead value-based account strategy, engage executive stakeholders, and drive expansion through renewals, positioning Unite Us as a strategic partner.

You’ll design solutions for complex use cases, translate customer needs into product feedback, and drive cross-functional collaboration across Product, Operations, Marketing, and Support to deliver measurable impact.