Remote Digital Customer Success Manager – Florida

Transformcap; United States; Remote; USD 75,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Wellness program

Flexible time off

Paid holidays

Parental leave

ERGs

HSA / FSA / commuter benefits

401(k) + Match

Life and AD&D

Disability insurance

Pet Insurance

WFH equipment

Job summary

Unite Us is seeking a Customer Success Manager, Digital to support a remote, U.S.-based portfolio with a Florida focus. You will guide onboarding, drive platform adoption, and partner with cross-functional teams to scale value for diverse geographies.

The role emphasizes a data-driven mindset, strategic planning, and relationship management. It requires 2–4 years in customer success and 3+ years overall, with the ability to learn new technologies and manage revenue.

Qualifications

• 3+ years of professional work experience in a relevant role.
• 2-4 years of customer success or related work experience preferred.
• Experience managing revenue and an ability to learn new technologies.
• Experience in process development and resource creation/ management.
• Analytical ability to leverage data to drive decisions.

Responsibilities

• Manage a high-volume, tech-touch book of business using a one-to-many approach.
• Deliver best practices for onboarding workflows and strategies based on network use cases.
• Segment your book and develop strategic plans delivering value at scale.
• Collaborate with a matrix account team to manage sales pipeline and strengthen relationships.
• Build targeted cadences to drive maturity and expansion across segments.
• Leverage Salesforce to automate key engagement workflows.
• Understand the product to teach customers how to use it and recommend additional products.
• Own metrics like GRR and CSQL and how they influence your book.
• Collaborate cross-functionally to create a seamless customer experience and identify inefficiencies.
• Contribute to development of systems and educational materials to maximize program metrics.

Skills

Customer success

Revenue management

Process development

Data analytics

Strategic thinking

Tools

Salesforce

Job description

Unite Us is seeking a Customer Success Manager, Digital to support a remote, U.S.-based portfolio with a Florida focus. You will guide onboarding, drive platform adoption, and partner with cross-functional teams to scale value for diverse geographies.

The role emphasizes a data-driven mindset, strategic planning, and relationship management. It requires 2–4 years in customer success and 3+ years overall, with the ability to learn new technologies and manage revenue.