Strategic Customer Success Executive - Remote VT

Unite Us; Vermont; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Insurance benefits

Mental health support

Flexible Time Off

14 paid holidays

Remote work equipment provided

Spending accounts

Job summary

Unite Us is seeking a Customer Success Executive to own retention and growth for a portfolio of high-value accounts in Vermont. You will lead value-based account strategy, align executive stakeholders, and drive renewals and expansion across cross-functional teams.

With 5–7 years of relevant experience, you will design solutions for complex use cases, capture customer feedback for product improvements, and mentor junior colleagues while working in a remote-friendly setup based in Vermont.

Qualifications

• 5-7 years of professional work experience suggested.
• ~5+ years of customer success, account management, or directly related work experience preferred.
• Demonstrated experience in managing a book of business and complex, high-value accounts.
• Experience creating and sustaining large, complex strategic partnerships.

Responsibilities

• Own value-based account strategy and execution; align stakeholders on forward plans and optimization opportunities.
• Synthesize platform and outcomes data into outcome-driven narratives; drive alignment across internal teams to achieve account strategy.
• Mentor junior team members and support onboarding.
• Own renewals and drive expansion aligned to customer outcomes; translate needs into actionable product feedback.

Skills

Customer success

Account management

Relationship management

Cross-functional collaboration

Job description

Unite Us is seeking a Customer Success Executive to own retention and growth for a portfolio of high-value accounts in Vermont. You will lead value-based account strategy, align executive stakeholders, and drive renewals and expansion across cross-functional teams.

With 5–7 years of relevant experience, you will design solutions for complex use cases, capture customer feedback for product improvements, and mentor junior colleagues while working in a remote-friendly setup based in Vermont.