Digital Customer Success Manager - Remote & Scale Adoption

Unite Us; Florida; Remote; USD 75,000 - 88,000; Full time

Benefits offered by this job

Remote work

Flexible time off

401(k) + employer match

Mental health benefits

WFH equipment provided

Job summary

Unite Us is seeking a Customer Success Manager (Digital) to manage a large portfolio of customers and drive platform adoption across the Florida region. You will collaborate with cross-functional teams, leverage Salesforce for engagement workflows, and focus on network engagement and scalable customer success in a fast-growing company.

The role emphasizes strategic thinking, customer-centric service, and ability to thrive in a remote U.S.-based environment, with a pay range aligned to market and

Qualifications

• 3+ years of professional work experience suggested.
• 2-4 years of customer success or related work experience preferred.
• Experience managing revenue and an ability to learn new technologies.
• Experience in process development and resource creation/ management.
• Analytical ability to leverage data to drive creative decisions and recommendations.

Responsibilities

• Manage a high-volume, tech-touch book of business using a 'one-to-many' approach.
• Deliver best practices for workflows and onboarding strategies for network use cases and tools.
• Segment your book of business and develop strategic plans that deliver customer value at scale.
• Proactively leverage a matrix account team to develop and manage sales pipeline and enhance relationships.

Skills

Customer success

Account management

Data analysis

Sales forecasting

Tools

Salesforce

Job description

Unite Us is seeking a Customer Success Manager (Digital) to manage a large portfolio of customers and drive platform adoption across the Florida region. You will collaborate with cross-functional teams, leverage Salesforce for engagement workflows, and focus on network engagement and scalable customer success in a fast-growing company.

The role emphasizes strategic thinking, customer-centric service, and ability to thrive in a remote U.S.-based environment, with a pay range aligned to market and