Senior Customer Success Exec: Strategic Accounts (Remote)

Unite Us; Wilmington (VT); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Flexible Time Off

14 company holidays

Remote equipment provided

HSAs / FSAs

Job summary

Unite Us is seeking a Customer Success Executive to own retention, growth, and expansion for a portfolio of high-value accounts. You will lead value-based strategies, align executive stakeholders, and drive renewals while shaping product feedback and cross-functional collaboration.

The role emphasizes remote work with Vermont residency, travel up to 30%, and a base pay range of $110,000-$140,000 per year. This is a senior, high-autonomy position within the Customer Success team.

Qualifications

• 5-7 years of professional work experience suggested.
• 5+ years in customer success, account management, or related work preferred.
• Experience managing a book of business and complex, high-value accounts.
• Experience creating and sustaining large, complex strategic partnerships.

Responsibilities

• Own value-based account strategy and execute on optimization opportunities.
• Lead relationships across the customer's organization, including executive stakeholders.
• Own renewals and drive expansion aligned to customer outcomes.
• Synthesize platform data into outcome-driven narratives and drive cross-functional alignment.
• Mentor junior team members and support onboarding.

Skills

Customer success

Account management

Relationship building

Job description

Unite Us is seeking a Customer Success Executive to own retention, growth, and expansion for a portfolio of high-value accounts. You will lead value-based strategies, align executive stakeholders, and drive renewals while shaping product feedback and cross-functional collaboration.

The role emphasizes remote work with Vermont residency, travel up to 30%, and a base pay range of $110,000-$140,000 per year. This is a senior, high-autonomy position within the Customer Success team.