Strategic Customer Success Exec - Remote VT

Unite Us; Oregon; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Mental health support

Flexible PTO

Parental leave

ERGs

HSAs/FSAs

401(k) match

Job summary

Unite Us is seeking a Customer Success Executive to own retention and growth for a portfolio of high-value accounts. You will independently manage relationships across organizations, including executive stakeholders, and lead value-based account strategy and execution to drive measurable impact and expansion.

You will design solutions for complex use cases, translate customer needs into actionable feedback, and own value realization strategies aligned to customer priorities, while driving

Qualifications

• 5–7 years of professional work experience is preferred.
• 5+ years in customer success, account management, or related work experience preferred.
• Demonstrated experience managing a book of business and complex, high-value accounts.
• Experience creating and sustaining large, complex strategic partnerships.

Responsibilities

• Own value-based account strategy and execution with forward plans and optimization opportunities.
• Own relationships across the customer's organization, including executive stakeholders; initiate and deepen connections.
• Lead retention strategy for complex accounts and drive renewals and expansion.
• Design solutions for use cases, translate needs into product feedback, and influence workflows.

Skills

Account management

Client relationship management

Strategic account planning

Cross-functional collaboration

Job description

Unite Us is seeking a Customer Success Executive to own retention and growth for a portfolio of high-value accounts. You will independently manage relationships across organizations, including executive stakeholders, and lead value-based account strategy and execution to drive measurable impact and expansion.

You will design solutions for complex use cases, translate customer needs into actionable feedback, and own value realization strategies aligned to customer priorities, while driving