Remote Customer Success Exec — High-Value Accounts, VT

Unite Us; Montpelier (VT); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Insurance

Mental health support (EAP)

Holiday time off (14 days)

HSAs/FSAs and commuter benefits

Equipment for WFH

Job summary

Unite Us is seeking a Customer Success Executive to own retention and growth for a portfolio of high-value accounts in Vermont. You will lead value-based strategies, align executive stakeholders, and drive renewals and expansion across complex use cases, translating needs into actionable feedback and solutions.

The role requires 5-7 years of experience in customer success or related fields, with the ability to influence across Product, Operations, and Marketing.

Qualifications

• 5-7 years of professional work experience suggested.
• 5+ years of customer success, account management, or directly related work experience preferred.
• Demonstrated experience in managing a book of business and complex, high-value accounts.
• Experience creating and sustaining large, complex strategic partnerships.

Responsibilities

• Own value-based account strategy and execution, proactively aligning stakeholders on forward plans and optimization opportunities that drive significant account impact and/or expansion.
• Own relationships across the customer's organization, including most executive stakeholders; Lead renewal strategy and drive expansion aligned to customer outcomes.
• Synthesize platform and outcomes data into outcome-driven narratives; Solve cross-functional problems and champion voice of customer.

Job description

Unite Us is seeking a Customer Success Executive to own retention and growth for a portfolio of high-value accounts in Vermont. You will lead value-based strategies, align executive stakeholders, and drive renewals and expansion across complex use cases, translating needs into actionable feedback and solutions.

The role requires 5-7 years of experience in customer success or related fields, with the ability to influence across Product, Operations, and Marketing.