Strategic Customer Solutions Manager – Hybrid Irvine

Groupe SEB; Irvine (CA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Company-paid life insurance

12 paid holidays

Voluntary benefits

Inclusive work culture

Job summary

Groupe SEB in Irvine, CA is hiring a Customer Solutions Account Manager to ensure seamless execution of sales activities and act as a hub between customers and internal teams. The role requires 2–3 years in sales operations or customer service, a high school diploma, and proficiency in English.

Hybrid work arrangements and comprehensive benefits are offered. You’ll collaborate with sales to understand products, prepare quotes, and support onboarding of new accounts, contributing to revenue

Qualifications

• High school diploma or equivalent required; additional post-secondary education preferred.
• 2–3 years' experience in sales operations, customer service or related roles.
• Professional English – Reading, Writing, Speaking, and Listening.
• Build strong working relationships with internal teams to remove barriers and drive results.
• Clearly and professionally communicate with customers and internal stakeholders, managing expectations effectively.
• Demonstrate strong organizational and time management skills.
• Learns product knowledge and sales processes over time to provide enhanced support.
• Ability to address multiple high-priority tasks and escalations while maintaining attention to detail.
• Uses data and trends to anticipate risks, identify opportunities, and support strategic sales decisions.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Comfortable with ERP and CRM platforms.
• Proficient in using office equipment.

Responsibilities

• Liaison between customers and outside sales.
• Maintain accurate sales data in CRM and pricing agreements.
• Analyze account activity and trends to identify risks or opportunities.
• Provide timely, professional communication to customers and internal teams.
• Collaborate with the sales team and develop familiarity with products and offerings to enhance support.
• Assist in preparing quotes, proposals, and supporting documentation for customer orders and projects.
• Support the onboarding of new accounts by coordinating internal resources and ensuring all account information is accurately captured.

Skills

Professional English

Relationship building

Communication

Organizational skills

Time management

Product knowledge

Sales support

Multitasking

ERP platforms

CRM platforms

Education

High school diploma or equivalent

Post-secondary education preferred

Tools

ERP platforms

CRM platforms

Office equipment

Job description

Groupe SEB in Irvine, CA is hiring a Customer Solutions Account Manager to ensure seamless execution of sales activities and act as a hub between customers and internal teams. The role requires 2–3 years in sales operations or customer service, a high school diploma, and proficiency in English.

Hybrid work arrangements and comprehensive benefits are offered. You’ll collaborate with sales to understand products, prepare quotes, and support onboarding of new accounts, contributing to revenue