Senior Customer Order Specialist — Hybrid (Irvine)

Infosoft, Inc.; Irvine (CA); Hybrid; USD 34,440 - 38,917; Full time

Job summary

A leading customer service company is seeking a Sr. Customer Order Representative in Irvine, CA. You will deliver exceptional customer service, manage order processing, and communicate effectively with customers. The ideal candidate should have a minimum of 4 years of customer service experience and strong problem-solving skills. This position offers a hybrid work model, combining onsite and remote work to accommodate flexibility while meeting customer needs.

Qualifications

• Minimum of 4 years of Customer Service experience.
• Excellent written and verbal communication skills.
• Strong time management skills and ability to prioritize.

Responsibilities

• Deliver excellent customer service and support customer experience.
• Proactively track, resolve, and escalate orders or cases.
• Place and monitor orders via phone, fax, and email.

Skills

Communication skills

Customer service

Time management

Problem-solving

Education

H.S. Diploma

Bachelor’s degree

Tools

MS Office Suite

ERP software

Job description

A leading customer service company is seeking a Sr. Customer Order Representative in Irvine, CA. You will deliver exceptional customer service, manage order processing, and communicate effectively with customers. The ideal candidate should have a minimum of 4 years of customer service experience and strong problem-solving skills. This position offers a hybrid work model, combining onsite and remote work to accommodate flexibility while meeting customer needs.