Strategic Customer Projects Engineer

American Electric Power; Tulsa (OK); Presencial; USD 137.000 - 178.000; Jornada completa

Descripción de la vacante

American Electric Power in Tulsa seeks a Customer Service Project Engineer to serve as a strategic liaison between customers and internal teams, guiding complex opportunities, infrastructure planning, regulatory compliance, revenue growth initiatives, and customer-focused operational solutions.

The role coordinates across Customer Service, Distribution, Transmission, Generation, Regulatory, Engineering, Economic Development and other units to support informed decisions, project execution, and

Formación

• Bachelor’s degree in business, project management, engineering or related discipline.
• 10 years of professional experience supporting customer, utility, infrastructure, energy, regulatory, operational, engineering, or project management functions.
• Demonstrated experience leading complex projects and collaborating across multiple business functions.
• Strong analytical, financial, communication, and problem-solving capabilities.

Responsabilidades

• Serve as a primary point of contact for customer opportunities and complex service needs.
• Coordinate opportunities from initial evaluation through planning, execution, and ongoing relationship support.
• Provide Retail & Tariff Resources guidance on tariffs, rate structures, and billing impacts.
• Coordinate cross-functional teams to evaluate and implement customer-focused solutions.
• Support complex customer projects requiring coordination among operational, engineering, regulatory, financial, and commercial stakeholders.
• Develop analyses, business cases, project recommendations, and presentations to support decisions by customers, internal stakeholders, and leadership.
• Monitor project progress, identify risks or barriers, and facilitate issue resolution to support timely and successful outcomes.
• Support economic development activity and large-customer growth opportunities through coordinated project management and technical consultation.
• Build effective working relationships with customers and internal partners and communicate complex technical, financial, and regulatory information clearly.

Conocimientos

Strong analytical

Financial analysis

Communication

Problem-solving

Educación

Bachelor’s degree in business, project management, engineering or related discipline

Descripción del empleo

American Electric Power in Tulsa seeks a Customer Service Project Engineer to serve as a strategic liaison between customers and internal teams, guiding complex opportunities, infrastructure planning, regulatory compliance, revenue growth initiatives, and customer-focused operational solutions.

The role coordinates across Customer Service, Distribution, Transmission, Generation, Regulatory, Engineering, Economic Development and other units to support informed decisions, project execution, and