Strategic Customer Solutions Engineer

American Electric Power (AEP); Tulsa (OK); Presencial; USD 137.000 - 178.000; Jornada completa

Descripción de la vacante

American Electric Power (AEP) in Tulsa, OK seeks a Customer Service Project Engineer to act as a strategic liaison between customers and internal teams, facilitating complex opportunities, infrastructure planning, and regulatory compliance. The role spans opportunity management, contract governance, and governance activities to balance customer needs with company capabilities.

The position emphasizes either customer opportunities with infrastructure planning or customer solutions with revenue

Formación

• Bachelor’s degree in business, project management, engineering or related discipline.
• 10 years of professional experience supporting customer, utility, infrastructure, energy, regulatory, operational, engineering, or project management functions.
• Demonstrated experience leading complex projects and collaborating across multiple business functions.
• Strong analytical, financial, communication, and problem-solving capabilities.

Responsabilidades

• Serve as a primary point of contact for customer opportunities, strategic customer initiatives, and complex service needs.
• Coordinate opportunity management from evaluation through planning, execution, and ongoing relationship support.
• Provide Retail & Tariff Resources guidance on tariffs, rate structures, service requirements, and potential billing impacts.
• Coordinate cross-functional teams to evaluate, prioritize, and implement customer-focused solutions.
• Support complex customer projects requiring coordination among operational, engineering, regulatory, financial, and commercial stakeholders.
• Evaluate customer requests and align with company capabilities, standards, and priorities.
• Develop analyses, business cases, project recommendations, and presentations for stakeholders and leadership.
• Monitor progress, identify risks, and facilitate issue resolution.
• Support economic development activity and large-customer growth through project management and technical consultation.
• Build relationships with customers and internal partners and communicate complex technical, financial, and regulatory information clearly.

Educación

Bachelor’s degree in business, project management, engineering or related discipline

Descripción del empleo

American Electric Power (AEP) in Tulsa, OK seeks a Customer Service Project Engineer to act as a strategic liaison between customers and internal teams, facilitating complex opportunities, infrastructure planning, and regulatory compliance. The role spans opportunity management, contract governance, and governance activities to balance customer needs with company capabilities.

The position emphasizes either customer opportunities with infrastructure planning or customer solutions with revenue