Strategic Customer Planning & Service Lead

Amcor; Wisconsin; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Retirement Savings Plan with company 1

Tuition Reimbursement

Discretionary annual bonus program

Job summary

Amcor is seeking a Manager of Customer Planning & Service to lead an integrated Supply Chain team focused on service, inventory, and related initiatives. This role balances demand, plant capacity, and inventory replenishment while building a high-performance team.

You will partner with the CP&S Director to set priorities, manage key metrics, and drive improvements across the organization, collaborating with sales, plants, IT and marketing.

Qualifications

• Bachelor's degree in Business, Supply Chain, or related field.
• 7–10 years in operations, customer service, planning, or related leadership roles.
• APICS CPIM certification preferred.
• Sound grasp of supply chain IT and planning systems.

Responsibilities

• Partner with CP&S Director to plan and execute AFNA, SC, and BU priorities.
• Ensure inventory and service targets; support production planning and inventory optimization.
• Prepare content and lead business sessions with stakeholders demonstrating business acumen.
• Identify and implement processes to improve lead-times, cost, and service.
• Collaborate with sales, plants, IT, and marketing to drive continuous improvement.
• Build organizational capability through recruitment, development, and retention of top talent.
• Serve as a partner with Operations and understand Customer Service processes.
• Act as backup for the CP&S Director as needed.

Skills

Strategic planning

Leadership

Supply chain management

Communication

Business acumen

Continuous improvement

Collaboration

Education

Bachelor's degree in Business or Supply Chain

APICS CPIM certification (preferred)

Job description

Amcor is seeking a Manager of Customer Planning & Service to lead an integrated Supply Chain team focused on service, inventory, and related initiatives. This role balances demand, plant capacity, and inventory replenishment while building a high-performance team.

You will partner with the CP&S Director to set priorities, manage key metrics, and drive improvements across the organization, collaborating with sales, plants, IT and marketing.