Strategic Customer Planning & Service Leader

Amcor Flexibles, LLC; Oshkosh (WI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Wellbeing program

Health Savings Account/ Flexible Spend

Life insurance and disability

Paid Parental Leave

Retirement Savings Plan with company  

Tuition Reimbursement

Job summary

Amcor is seeking a Manager of Customer Planning & Service to lead an integrated Supply Chain team focused on service, inventory, and key initiatives in the United States. The role balances demand, plant capacity, and replenishment while building a high-performance culture and driving continuous improvement across CP&S, sales, plants and IT.

You will recruit and develop talent, set annual objectives, oversee performance reviews, and partner with Operations to align customer service with strategic

Qualifications

• Bachelor's degree in Business, Supply Chain, or related field.
• 7-10 years experience in operations, customer service, planning, or related leadership roles.
• Preferred APICS CPIM certification.
• A sound grasp of Supply Chain information technology and related planning processes/systems.

Responsibilities

• Partner with CP&S Director in strategic planning and execution of AFNA, Supply Chain, & Business Unit priorities and objectives
• Ensure inventory and service targets are met by proactively supporting production planning processes and optimizing inventory
• Prepare content and lead business sessions and presentations with stakeholders demonstrating strong business acumen and executive presence
• Provide strategic insight by identifying and implementing processes that improve lead-times, cost and service by continuously monitoring and analyzing the flow of goods through Amcor complex system of inventories and production asset base
• Work closely with CP&S peers, sales, plants, IT, and marketing to drive continuous improvement and create solutions that enables service excellence to our customers
• Build organizational capability through recruitment, development, and retention of top talent. Key activities include robust performance reviews, clear annual objectives, talent reviews, and succession plans
• Serve as a strong partner with Operations, and maintain understanding of Customer Service processes and expectations
• Act as backup for the CP&S Director as needed

Skills

Strategic planning

Leadership

Supply chain knowledge

Cross-functional collaboration

Education

Bachelor's degree in Business, Supply Chain, or related field

Job description

Amcor is seeking a Manager of Customer Planning & Service to lead an integrated Supply Chain team focused on service, inventory, and key initiatives in the United States. The role balances demand, plant capacity, and replenishment while building a high-performance culture and driving continuous improvement across CP&S, sales, plants and IT.

You will recruit and develop talent, set annual objectives, oversee performance reviews, and partner with Operations to align customer service with strategic