Strategic Customer Partner: Growth & Executive Engagement

UKG (Ultimate Kronos Group); Charleston (WV); On-site; USD 164,000 - 235,000; Full time

Benefits offered by this job

Bonus plan

Restricted stock units

Job summary

UKG seeks a Managing Partner, Strategic Customer Team to maximize long-term value with top customer relationships. You will align executive sponsorship, orchestrate cross-functional resources, and drive multi-year account strategies to deliver measurable outcomes and expansion opportunities.

Responsibilities include driving governance, executive reviews, and collaboration across Sales, Success, Product, Services, and Leadership to ensure sustained growth and customer value realization.

Qualifications

• 14+ years of experience in enterprise software, consulting, strategic account management, executive relationship management, customer transformation, or related leadership roles.
• GTM Experience in Manufacturing, retail or Healthcare desired.
• Experience leading complex, enterprise-wide customer relationships with significant commercial impact and executive visibility.
• Demonstrated ability to lead highly matrixed organizations, influence without direct authority, and orchestrate cross-functional teams around customer outcomes.

Responsibilities

• Lead the long-term strategy for a portfolio of UKG’s most strategic customer relationships, focused on increasing customer value, retention, and sustainable revenue growth.
• Develop and execute multi-year account strategies that align customer priorities with UKG’s capabilities and investments.
• Identify opportunities to expand UKG’s strategic footprint by connecting customer objectives with new capabilities and transformation initiatives.
• Establish governance frameworks and executive operating rhythms that drive accountability and progress against priorities.
• Champion value realization by ensuring customers achieve meaningful business results and measurable ROI.

Skills

Executive relationship management

Strategic account management

Customer transformation

Leadership

Job description

UKG seeks a Managing Partner, Strategic Customer Team to maximize long-term value with top customer relationships. You will align executive sponsorship, orchestrate cross-functional resources, and drive multi-year account strategies to deliver measurable outcomes and expansion opportunities.

Responsibilities include driving governance, executive reviews, and collaboration across Sales, Success, Product, Services, and Leadership to ensure sustained growth and customer value realization.