Executive Partner, Strategic Customer Growth

UKG (Ultimate Kronos Group)

Baton Rouge (LA)

On-site

USD 164,000 - 235,000

Full time

14 days+

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Job summary

UKG is seeking a Managing Partner to maximize long-term value across a portfolio of strategic customer relationships. You will align business strategy with UKG capabilities, lead executive sponsorship, and mobilize cross-functional teams to deliver measurable outcomes and growth.

You will collaborate with Enterprise Account Executives, Customer Success, Product, and Services to ensure governance, risk management, and continuous value realization for premier customers in a multi-year horizon.

Qualifications

14+ years of experience in enterprise software, consulting, strategic account management, executive relationship management, customer transformation, or related leadership roles.

Responsibilities

Lead the long-term strategy for a portfolio of UKG’s most strategic customer relationships, focused on increasing customer value, retention, and sustainable revenue growth.
Develop and execute multi-year account strategies that align customer business priorities with UKG’s capabilities, innovation roadmap, and strategic investments.
Identify opportunities to expand UKG’s strategic footprint by connecting customer objectives with new capabilities, products, and transformation initiatives.
Continuously assess customer health, business priorities, organizational change, and growth opportunities to proactively shape account strategy.
Partner with executive stakeholders to define measurable business outcomes and success criteria for the customer relationship.
Establish governance frameworks and executive operating rhythms that drive accountability, transparency, and progress against strategic priorities.
Champion value realization by ensuring customers achieve meaningful business results and measurable return on their investment with UKG.
Proactively identify and mitigate strategic risks that could impact customer outcomes, retention, or future growth.
Develop trusted relationships with C-suite executives and senior business leaders across customer organizations.
Facilitate executive business reviews, strategic planning sessions, transformation discussions, and governance meetings.
Position UKG as a long-term strategic advisor by connecting customer priorities with UKG’s vision, innovation, and expertise.
Expand executive engagement across multiple buying centers to strengthen UKG’s influence and long-term partnership.
Mobilize cross-functional teams across Sales, Customer Success, Services, Product, Support, Marketing, and Executive Leadership to execute against strategic customer priorities.
Align executive sponsors and internal stakeholders around customer commitments, transformation initiatives, and growth opportunities.
Remove organizational barriers that impede customer success or strategic progress.
Lead executive-level escalations requiring enterprise coordination and executive sponsorship.
Partner closely with Enterprise Account Executives to align long-term account strategy with commercial priorities and customer objectives.
Create executive alignment and strategic conditions that accelerate customer growth and expansion opportunities.
Collaborate with Product, Services, and Customer Success to influence investments that improve customer outcomes and strengthen long-term partnerships.
Share customer insights to influence UKG’s product roadmap, go-to-market strategy, and innovation priorities.