Executive Partner for Strategic Customer Growth

UKG (Ultimate Kronos Group); Indianapolis (IN); On-site; USD 164,000 - 235,000; Full time

Job summary

UKG is seeking a Managing Partner, Strategic Customer Team to maximize the long-term value across a portfolio of flagship customer relationships. You will partner with executives to accelerate business outcomes and align UKG capabilities with customer priorities.

In this role, you will drive multi-year account strategies, orchestrate cross-functional teams, and expand UKG's strategic footprint while ensuring measurable value and strong governance across enterprise engagements.

Qualifications

• 14+ years of experience in enterprise software, consulting, strategic account management, executive relationship management, customer transformation, or related leadership roles.
• GTM experience in Manufacturing, retail or Healthcare desired.
• Experience leading complex, enterprise-wide customer relationships with significant commercial impact and executive visibility.
• Proven ability to build trusted advisor relationships with C-suite executives and influence enterprise business strategy, transformation initiatives, and strategic investment decisions.
• Experience developing multi-year account strategies, executive engagement models, transformation roadmaps, governance frameworks, and business growth plans.
• Demonstrated ability to lead highly matrixed organizations, influence without direct authority, and orchestrate cross-functional teams around customer outcomes.
• Strong executive communication, facilitation, negotiation, and presentation skills, with experience leading executive governance boards and reviews.
• Demonstrated business acumen with the ability to translate customer objectives into actionable strategies that deliver measurable business value.

Responsibilities

• Lead long-term strategy for UKG's most strategic customers, driving value and growth.
• Develop multi-year account strategies aligning business priorities with UKG capabilities and investments.
• Identify opportunities to expand UKG's strategic footprint with new capabilities and transformations.
• Assess customer health and growth opportunities to proactively shape account strategy.
• Partner with executives to define measurable outcomes and success criteria for the relationship.
• Establish governance frameworks and executive operating rhythms for accountability and progress.
• Champion value realization to ensure measurable ROI from UKG investments.
• Mitigate strategic risks that could impact outcomes or future growth.
• Develop trusted relationships with C-suite executives across customer organizations.
• Facilitate executive business reviews, planning sessions, governance meetings, and transformation discussions.
• Position UKG as a long-term strategic advisor by aligning priorities with UKG's vision and roadmap.
• Expand executive engagement across buying centers to strengthen partnerships.
• Mobilize cross-functional teams to execute against strategic priorities.
• Remove barriers to customer success and coordinate across the enterprise.
• Lead executive escalations requiring enterprise coordination.

Skills

Enterprise software

GTM experience

Executive relationships

Multi-year account plans

Matrixed org leadership

Executive communication

Job description

UKG is seeking a Managing Partner, Strategic Customer Team to maximize the long-term value across a portfolio of flagship customer relationships. You will partner with executives to accelerate business outcomes and align UKG capabilities with customer priorities.

In this role, you will drive multi-year account strategies, orchestrate cross-functional teams, and expand UKG's strategic footprint while ensuring measurable value and strong governance across enterprise engagements.