Strategic Customer Partner - Enterprise Growth Leader

UKG (Ultimate Kronos Group); Tallahassee (FL); On-site; USD 164,000 - 235,000; Full time

Job summary

UKG is seeking a Managing Partner, Strategic Customer Team to maximize long-term value across a portfolio of strategic customers. Working at the intersection of business strategy, executive engagement, and enterprise execution, you will translate priorities into actionable account plans and mobilize cross-functional teams to deliver measurable outcomes.

You will partner with executives, lead multi-year strategies, govern reviews, and expand the UKG footprint across buying centers, ensuring

Qualifications

• 14+ years of experience in enterprise software, consulting, strategic account management, executive relationship management, customer transformation, or related leadership roles.
• GTM Experience in Manufacturing, retail or Healthcare desired.
• Experience leading complex, enterprise-wide customer relationships with significant commercial impact and executive visibility.
• Proven ability to build trusted advisor relationships with C-suite executives and influence enterprise business strategy, transformation initiatives, and strategic investment decisions.
• Experience developing multi-year account strategies, executive engagement models, transformation roadmaps, governance frameworks, and business growth plans.
• Demonstrated ability to lead highly matrixed organizations, influence without direct authority, and orchestrate cross-functional teams around customer outcomes.
• Strong executive communication, facilitation, negotiation, and presentation skills, with experience leading executive business reviews and governance forums.
• Demonstrated business acumen with the ability to translate customer objectives into actionable strategies that deliver measurable business value.

Responsibilities

• Lead the long-term strategy for a portfolio of UKG’s most strategic customer relationships, focused on increasing customer value, retention, and sustainable revenue growth.
• Develop and execute multi-year account strategies that align customer business priorities with UKG’s capabilities, innovation roadmap, and strategic investments.
• Identify opportunities to expand UKG’s strategic footprint by connecting customer objectives with new capabilities, products, and transformation initiatives.
• Continuously assess customer health, business priorities, organizational change, and growth opportunities to proactively shape account strategy.
• Partner with executive stakeholders to define measurable business outcomes and success criteria for the customer relationship.
• Establish governance frameworks and executive operating rhythms that drive accountability, transparency, and progress against strategic priorities.
• Champion value realization by ensuring customers achieve meaningful business results and measurable return on their investment with UKG.
• Proactively identify and mitigate strategic risks that could impact customer outcomes, retention, or future growth.

Skills

Enterprise software

Executive relationship mgmt

Strategic account mgmt

Multi-year strategy

Cross-functional leadership

GTM strategy

Job description

UKG is seeking a Managing Partner, Strategic Customer Team to maximize long-term value across a portfolio of strategic customers. Working at the intersection of business strategy, executive engagement, and enterprise execution, you will translate priorities into actionable account plans and mobilize cross-functional teams to deliver measurable outcomes.

You will partner with executives, lead multi-year strategies, govern reviews, and expand the UKG footprint across buying centers, ensuring