Strategic Customer Engineer — Pre & Post-Sales AI-Driven

B Capital; Raleigh (NC); Hybrid; USD 158,959 - 198,699; Full time

Benefits offered by this job

Highly competitive healthcare coverage

Strong 401(k) match

Equity

Flexible time off

Job summary

B Capital is seeking a Customer Engineer to serve as a primary technical resource for Commercial accounts. Based in Raleigh, the role involves partnering with Account Directors to guide customers through discovery, implementation, and expansion.

The ideal candidate has 3-5 years of experience in a customer-facing technical role and hands-on skills with web technologies such as HTML, JavaScript, and REST APIs. Attractive benefits and a hybrid work model are offered.

Qualifications

• 3 to 5 years of experience in a customer-facing technical role.
• Experience managing a portfolio of accounts.
• Ability to communicate technical concepts to all audiences.

Responsibilities

• Partner with Account Directors to understand customer needs.
• Lead technical discovery, onboarding, and troubleshooting.
• Monitor usage signals and facilitate enablement workshops.

Skills

Customer-facing technical role experience

Hands-on experience with web technologies

Ability to explain technical concepts

Experience in enterprise software

Active use of AI tools

Tools

Salesforce

HTML

CSS

JavaScript

REST APIs

Job description

B Capital is seeking a Customer Engineer to serve as a primary technical resource for Commercial accounts. Based in Raleigh, the role involves partnering with Account Directors to guide customers through discovery, implementation, and expansion.

The ideal candidate has 3-5 years of experience in a customer-facing technical role and hands-on skills with web technologies such as HTML, JavaScript, and REST APIs. Attractive benefits and a hybrid work model are offered.