Strategic AI Adoption & Activation Lead

B Capital; Austin (TX); Hybrid; USD 167,500 - 211,500; Full time

Benefits offered by this job

Generous PTO

Medical, dental, and vision coverage

Paid parental leave (12 weeks)

Flexible spending account

Company stock options and 401k

Job summary

B Capital is looking for a customer success professional to ensure deployment and activation success across a diverse customer portfolio. This hybrid role requires deep engagement with customers to understand their business objectives and design tailored strategies that drive meaningful adoption of AI solutions.

The ideal candidate has a builder's mindset and at least nine years of experience in customer success, focusing on measurable outcomes and community building. A competitive compensation package, including equity and comprehensive benefits, is available.

Qualifications

• At least 9 years of proven track record owning activation success and driving measurable adoption outcomes.
• Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives.
• Expertise delivering virtual and live instructor-led workshops.

Responsibilities

• Own activation and platform success across customer organizations.
• Design and execute activation strategies that drive measurable platform adoption.
• Train internal customer trainers to scale enablement.

Skills

Customer success & activation expertise

AI & technical proficiency

Facilitation & education skills

Collaboration & growth

Job description

B Capital is looking for a customer success professional to ensure deployment and activation success across a diverse customer portfolio. This hybrid role requires deep engagement with customers to understand their business objectives and design tailored strategies that drive meaningful adoption of AI solutions.

The ideal candidate has a builder's mindset and at least nine years of experience in customer success, focusing on measurable outcomes and community building. A competitive compensation package, including equity and comprehensive benefits, is available.