Senior Customer Engineer - Pre & Post-Sales Tech Advisor

Pendo.io; Raleigh (NC); Hybrid; USD 158,959 - 198,699; Full time

Benefits offered by this job

Hybrid in-office 3 days/week

Competitive OTE with base-to-variable

401(k) match and equity

Flexible time off

Job summary

Pendo is seeking a Customer Engineer to be the technical backbone for a portfolio of Commercial accounts. You’ll partner with Account Directors to own discovery, demos, onboarding, technical health, risk, and expansion strategy.

This role is based in Raleigh and operates in a hybrid environment with in-office days. You’ll lead product demos, guide integrations, and troubleshoot APIs and front-end implementations while driving adoption, ROI, and retention across the customer lifecycle.

Qualifications

• 3 to 5 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Success Engineering, implementation, or professional services.
• Hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to inspect, troubleshoot, and configure front-end implementations.
• Experience managing a portfolio of accounts with competing priorities, customer needs, technical workstreams, and commercial deadlines.
• Ability to explain technical concepts clearly to technical and non-technical audiences, including customers, Account Directors, and internal stakeholders.
• Experience working in enterprise software and complex B2B customer environments.
• Active use of AI tools to accelerate workflows such as account research, call preparation, troubleshooting, and knowledge capture.
• Ability to operate effectively in a pod model by knowing when to lead, when to partner with an Account Director, and how to stay aligned across the customer lifecycle.

Responsibilities

• Craft and deliver demos, define success criteria, guide installation, and lead hands-on technical evaluations and workshops.
• Lead discovery conversations across product stacks, integration environments, and customer goals. Own onboarding for purchased modules, troubleshoot integrations, and answer technical questions related to APIs, data models, configuration, and front-end implementation.
• Monitor usage signals, identify low adoption or configuration drift, and act before issues become escalations. Facilitate enablement workshops, support account health planning, and help customers measure and articulate the ROI of Pendo.
• Identify technical expansion paths in your portfolio and hand them to Account Directors with clear deployment plans and business rationale.
• Own the technical dimension of account risk, including champion turnover, integration issues, stalled rollouts, and technical blockers. Document risks in Salesforce, build mitigation plans with Account Directors, execute resolutions, and elevate to leadership when broader support is needed.

Skills

3-5 years experience

HTML

CSS

JavaScript

REST APIs

Portfolio management

Explain technical concepts

Enterprise software

AI tools

Pod model

Tools

Salesforce

Gong

Pendo admin

Job description

Pendo is seeking a Customer Engineer to be the technical backbone for a portfolio of Commercial accounts. You’ll partner with Account Directors to own discovery, demos, onboarding, technical health, risk, and expansion strategy.

This role is based in Raleigh and operates in a hybrid environment with in-office days. You’ll lead product demos, guide integrations, and troubleshoot APIs and front-end implementations while driving adoption, ROI, and retention across the customer lifecycle.