Enterprise AI-Driven Pre & Post-Sales Engineer

Pendo; Raleigh (NC); Hybrid; USD 159,000 - 199,000; Full time

Benefits offered by this job

Equity

401(k) match

Health benefits

Flexible time off

Job summary

Pendo is seeking a Pre- & Post-Sales Customer Engineer, Enterprise, to own the technical aspects of a portfolio of Commercial accounts from discovery to expansion. Based in Raleigh, you’ll partner with Account Directors, lead demos, onboard modules, and own adoption strategies across the customer lifecycle.

You will be AI-curious, act as a strategic advisor, and help customers measure ROI while coordinating with cross-functional teams in a hybrid, in-office setup.

Qualifications

• 3-5 years of experience in a customer-facing technical role (Sales Engineering, Solutions Engineering, etc.).
• Experience managing a portfolio of accounts with competing priorities and deadlines.
• Ability to explain technical concepts clearly to technical and non-technical audiences.
• Experience in enterprise software and B2B environments.
• Active use of AI tools to accelerate workflows (research, call prep, troubleshooting, knowledge capture).
• Ability to operate in a pod model with Account Directors and cross-functional alignment.

Responsibilities

• Partner with Account Directors to deliver demos, define success criteria, guide installation, and lead hands-on evaluations.
• Lead discovery across product stacks, onboarding for modules, troubleshoot integrations, and answer API/data questions.
• Monitor usage signals, drive adoption, and help quantify ROI of Pendo.
• Identify technical expansion paths and present deployment plans to Account Directors.
• Own technical risk, document mitigations in Salesforce, and escalate when needed.
• Maintain account documentation in Salesforce and support research and prep with tools like Gong and Pendo.

Skills

Customer-facing experience

AI tools usage

Enterprise software knowledge

Portfolio management

Technical communication

Tools

Salesforce

Gong

Pendo admin

Job description

Pendo is seeking a Pre- & Post-Sales Customer Engineer, Enterprise, to own the technical aspects of a portfolio of Commercial accounts from discovery to expansion. Based in Raleigh, you’ll partner with Account Directors, lead demos, onboard modules, and own adoption strategies across the customer lifecycle.

You will be AI-curious, act as a strategic advisor, and help customers measure ROI while coordinating with cross-functional teams in a hybrid, in-office setup.